Why do my games crash to dashbord om xbox series x?

Miki93swe · Apr 18, 2023

So I had been dealing with big issues with specific game ( rainbow six siege) had been playing in years. Now from half year it had been crashing on my xbox series x. I did everything what had been possible to do.. had restart game, reinstall game, clean catch, format whole console and install just that game. Had delate all saves even from cloud.. I also have NAT open and had specifically open special ports on my router just for ubisofts server. And the game still crash to dashbord. Sometimes I can play maybe 1 h without any problem and sometimes I just torn on the game and it kick me out to dashbord from main lobby..

I had contacted ubisoft and from their side I did everything what they suggested.

:)

CarTzy

Hi Miki93swe,

Welcome to Xbox Community.

If you already perform troubleshooting steps and formatted the console and still having issues, we recommend that you speak with our live support. Due to the complexity of the issue, it’s best to work with them as they have the necessary tools to further diagnose the issue and provide you with a timely resolution.

Please follow the steps below to reach out to our live support team.

Please use this link: Contact us | Xbox Support
Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
If not, please select the country/region it is showing and select the correct one among the list.
Make sure to use to check the available contact times of the support.
Select the "Contact Us" button
Select the drop-down menu options that will match your concern.
The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.

Skepticality

I know that the xbox one controllers will work om the xbox series x so they should but I cannot guarantee it, we will have to wait and see

KILLERSHOT 7676

I want them to repair the game then from shutting my Series X down and crashing the game and returning me to the Xbox homepage along with the game freezing whilst in a gunfight. Do they need to come look at my Xbox to sort this out ?

Gjenson

i remember being curious if it was the xbox or my account so i did a test with my monitor and tv somewhat at the same time

xbox one S logged into my main account

Crashed

Xbox one X logged into a different account

Fine

Xbox one S logged into different account

Fine

Xbox one X Logged into my main account

Crashed

Forgot to say the crash when pressing A is in the starting menu so I can't even do anything past that

if i have to use another account then that's ridiculous, it doesn't fix the issue it just makes it look like a convenient "fix" for ubisoft to avoid definitively fixing the game. my wild guess is their ubisoft connect app thing on their side is having a sync issue and why the game crashes?

I dunno but the troubleshoot doesn't work. Ive tried uno on the xbox one s, xbox one x and now the series x and after 2+ years i dont think those steps will help

Er well wont work I reinstalled uno again earlier on the series x to be sure and nothings changed

XBF - Staniel

Just to keep everyone in the loop, there is an active conversation on this topic at EA. The link below is the current progress. Looks like they may have identified a solution and will be rolling out soon.

Game crashes my Xbox Series X - Page 23 - Answer HQ (ea.com)

Enjoy and happy gaming.

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Why do my games crash to dashbord om xbox series x?