Why do my collections keep disappearing?

Discus and support Why do my collections keep disappearing? in XBoX Games and Apps to solve the problem; Keep using my points to download puzzles and before I can solve 2 to 3 of the puzzles they all disappear. This has happened half a dozen times. I... Discussion in 'XBoX Games and Apps' started by AutumnEarth9004, Apr 8, 2018.

  1. AutumnEarth9004
    AutumnEarth9004 Guest

    Why do my collections keep disappearing?


    Keep using my points to download puzzles and before I can solve 2 to 3 of the puzzles they all disappear. This has happened half a

    dozen times. I like to have a lot of different downloads available so I have a variety to choose from instead of doing the same theme

    over and over, but it's a waste of time and effort if they are going automatically delete after some unspecified length of time. Rip Off

    And why is there no delete or archive feature to remove collections as they are completed?

    :)
     
    AutumnEarth9004, Apr 8, 2018
    #1
  2. TomDuncan001
    TomDuncan001 Guest
    Lose my records

    Why does it seem all my history/records on the Microsoft solitaire collections keep disappearing?
     
    TomDuncan001, Apr 8, 2018
    #2
  3. LaStrick
    LaStrick Guest
    Updating Collection?

    Why does my xbox music keep "Updating Collection" every time I start the app in my Windows 8 phone?
     
    LaStrick, Apr 8, 2018
    #3
  4. Northern Lass Win User

    Find ALL owned games??

    Unfortunately even your order history wont show you the games you have claimed via games with gold.

    I keep a spreadsheet of everything I purchase and use a third party site to also keep track of my game collection.

    Games disappear from the ready to install when they are delisted or randomly.
  5. ElaineJohnson7 Win User

    Where is my jigsaw puzzle collection?

    My last response was that the collection reappeared. I completed a puzzle in the collection last night, which unlocked a new puzzle within the collection. Tonight, I decided to begin a new puzzle in that same collection, but it has completely disappeared again!

    Annoyed!
  6. wendyfitch Win User

    Microsoft Jigsaw

    My downloaded games keep on disappearing. What can I do?
  7. AnnabelleKantor Win User

    Microsoft Jigsaw

    My downloaded games keep on disappearing. What can I do?
    No answer supplied
  8. ShepsJumper144 Win User

    Microsoft Jigsaw collections have disappeared.

    I have Premium Classic Jigsaw and have this issue as well. Two days ago I purchased three collections with "gold" and they downloaded. The next day or so, ALL of my "purchased" collections disappeared. Why has this issue not been answered??? I paid for
    the premium version with my REAL money (because the ads were causing major freezes and driving me to distraction. And now I can no longer finish the collections I've built up over the past several months. I've tried to contact MS Games directly--no go. A
    virtual assistant sent me back to the forums, and I don't see this helping--yet. Please help us get our collections back!
Thema:

Why do my collections keep disappearing?

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