why do my clips on xbox series s randomly freeze throughout the video

Hello Marky,



Greetings!



Thank you for posting in Microsoft Community.

Based on the description, you are experiencing lagging issue with game clips on Xbox Series S. Let us check and see on what we can do to help resolve your concern.

We would like to ask few questions to help us isolate the issue further.

1. Have you check if you have not encountered network connection issue that might affect your recording?

2. Is this affecting to particular game recording or happening to all?

3. Where did you notice the freezing issue? Is it during recording or during playback?

For the meantime, here are the troubleshooting steps that can help resolve the issue:

1. Power cycle your console. See: How to restart or power cycle your Xbox console | Xbox Support

2. Make sure capturing is enabled.

• Press the Xbox button to open the guide.
  
• Select Profile & system > Settings > Preferences > Capture & share.
  
• Under Allow game captures, make sure that either Captures by me or Captures by me or games is selected.
  

3. Use both of the previous solutions.

• Follow the steps in Solution 2 but set Allow game captures to Don’t capture.
  
• Power cycle your console.
  
• Follow the steps in Solution 2 and set Allow game captures to either Captures by me or Captures by me or games.
  

4. Delete older clips

The issue may be due to a lack of space in your cloud storage. You can upload up to 10 GB of captures to the Xbox network. Once you reach those limits, you’ll need to delete existing captures to upload new ones:

1. Press the Xbox button to open the guide.
   
2. Go to Capture & share, and then select Recent captures > Show all.
   
3. Select On the Xbox network in the first dropdown box.
   
4. Select the clip you want to delete.
   
5. Press the A button, and then select Delete.
   

For your reference, see: Troubleshoot recording game clips on Xbox | Xbox Support





We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).











Thank you for your understanding.



Respectfully,

Hello, my name is Fernando, an independent consultant. Hope you are doing great. I will be more than happy to help you with your query today.

The link below may help you in this case of freezing videos:

https://answers.microsoft.com/en-us

(Note) The link being shared is in English and may require translation software to read the page content.

Hope I helped, see you soon!

Hey,

So I reinstalled the game and unfortunately still experiencing the same issues. I've dropped a link below of what I'm experiencing.

I don't understand why an Xbox One is able to run this flawlessly and an new Series S is unable to....

Clip of the intermittent freezing

Hi I'm very frustrated with this as well! I've recently over the past week been recording hundreds of video clips (Microsoft limits the clips to 4min 1080p on my xbox one s internal 1tb hd and again why?) only to find that all of the clips are gone beyond 1day ago recordings. These clips were recorded to my internal hd and not uploaded to live. I was recording them for myself to be used on my xbox hd and they have been deleted without warning. Why? After some digging I've heard the video has to be viewed to be saved, again why? So my question is how do I know if a game clip is tagged as viewed if I don't see an eye icon on the clip? Do my own views of the clip not count? This is poor software development and I expect better of people operating in 2023. As has been said there should be an option for the auto deletion of game clips if at all. I mean really if someone can't manage their own hd space use maybe they should find another hobby that requires less thought...