WHY DO MICROSOFT LOCK MY GAME I PAID FOR?,

Hello carnetta cheek,

Thank you for posting in Microsoft Community.



We understand that you are trying to play Bejeweled however you were locked away from your game. Thanks for bringing your question to the forums. Our focus here is on helping with a wide variety of Xbox product and service-related issues. Most game-specific issues, like what you are describing here, need to be addressed by the developer or publisher through their sites. Let us help you get to the right place.

For this concern, it is best to contact the game support Microsoft Casual games for assistance of being locked out. Please use this link: Submit a request – Microsoft Casual Games (zendesk.com).



As this is out of scope for us on the Xbox Forums, we are going to close the thread. If you still need assistance with an Xbox product or service, feel free to create a new thread. Thanks again for posting your question, and have a great day!



Sincerely,



Microsoft Community Moderator

Hi, I use a different platform to see the threads
I apologize, but… my answer is the same as the one in your previous thread

I understand that losing an account is a frustrating situation but the help from Microsoft is limited.
And even more if right now this account has two step verification enabled

I didn't lose it; Microsoft locked it; I have bought games and spent so much of my life on that account, and I want it back . You didn't read it. I removed the 2 step verification. I want my account back. I filled out forms and have done everything on my end. I want my account that I spent money on. Why was it locked turns out Microsoft doesn't even know. They keep changing the reasoning. I like what I paid for migrating the data to another account, but I like the games and everything else I paid for

And why is customer service hanging up on customers

Do you know why my account was locked, and now I'm being ignored for wrongly locked by Microsoft? I still fill out the forms and get no answers, except I'm getting different reasons why it's closed so clearly; I didn't do it because I only play games with the account so please help me get it back.

I had the same issue and it's still ongoing.

I was fully charged by my bank at the time of my purchase and it's very frustrating for something I paid for to be removed because Microsoft did an oopsie.

I can guarantee I paid for my Witch Queen deluxe + anniversary pack.

Why is the license being taken from me? Why didn't this happen sooner of it was an issue with payments from this being a preorder? Why is Microsoft doing nothing to solve this ASAP?

I just want the content I paid for.

Where is our content?

PS: On my pc right now, when I am logged into my account, it shows that I bought the game..and that it is paid for.. HOwever, it also says "There are no game or avatar items in your Queue." Therefore... when I turn on the 360, the game is NOT showing up
anywhere.. its not showing up on the pc either even though it confirms that I paid for the game..

And again, I've already spoken to THREE (3) microsoft reps, and they do NOT know what the problem is.. they KNOW I paid for the game, but they do NOT know why its not showing up.