Why do i keep loging out automaticly when i try to log in to xbox.com

Hi, Xander! Thank you for reaching out.

I'm sorry you are experiencing issues signing in to the Xbox website.

• Have you already tried connecting to a different network or using a different device/browser? In addition to this, I suggest trying the website again on a private/incognito browser window.

• To clarify, can sign in to your account at [ https://account.microsoft.com/ ]? If so, could you tell me if the date of birth in your account is that of an adult person? You can see this by clicking "Your info" from the menu on the left side of the screen.

Please do not share your date of birth here.

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Due to the nature of your query, I find it important to offer a friendly reminder that this is a public forum and personal information should not be posted here. Please make sure not to accidentally reveal any personal information in the form of text, pictures, or other media.

Thank you! I'll be looking forward to your reply.

Best regards,

- AJ

Hello Derric,

I kindly ask you to speak with the XBOX Staff.

Please enter this link:

https://support.xbox.com/contact-us

They can check your information and verify if there is any issue with your account.

i tried on Google Chrome and Microsoft Edge. and there it does not work.

Hi Derric, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This has been affecting more users since earlier this week.

Have you tried to use a different browser or your browser's incognito/InPrivate mode?

Be sure to clear your browser cache and cookies as well.

What has worked for some users is resetting their computer network settings.

Please, follow these steps:

Press Windows Key + X > Settings > Network & Internet > Advanced Network Settings > Network Reset > Reset Now.

For now, what has most of the times worked was logging in via the Xbox Mobile App, Xbox PC App or in the Console itself.

Mobile: https://www.xbox.com/apps/xbox-app-for-mobile

PC: https://www.xbox.com/apps/xbox-app-for-pc

Hi Quentin, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This has been affecting more users since earlier this week.

What has worked for some users is resetting their computer network settings, if you are on a PC.

Please, follow these steps:

Press Windows Key + X > Settings > Network & Internet > Advanced Network Settings > Network Reset > Reset Now.

For now, what has most of the time worked was logging in via the Xbox Mobile App, Xbox PC App, or in the Console itself.

Mobile: https://www.xbox.com/apps/xbox-app-for-mobile

PC: https://www.xbox.com/apps/xbox-app-for-pc

I reported the issue and am waiting for a response, I will update this post as soon as I have new information.