Why do I have two account with the exact same information for both?

Discus and support Why do I have two account with the exact same information for both? in XBoX Games and Apps to solve the problem; I had redeemed a Fortnite v-bucks card and put all my information such as email, gamer tag, password and everything else. When I redeemed it and it... Discussion in 'XBoX Games and Apps' started by Ethan Ostwald, Dec 26, 2023.

  1. Why do I have two account with the exact same information for both?


    I had redeemed a Fortnite v-bucks card and put all my information such as email, gamer tag, password and everything else. When I redeemed it and it went through I logged into Fortnite and my account was gone, I was back at level 1 and I didn’t have anything I bought previously. The V-bucks were there, but my account isn’t. How is this even possible? It’s the same username, same password, the same email, and yet I have two accounts, one for PC and the other for Xbox. They have the exact same information, but my PC account is different from my Xbox account and my PC account has the v bucks but my Xbox doesn’t. How? What? Why?

    :)
     
    Ethan Ostwald, Dec 26, 2023
    #1
  2. Tomm_A Win User

    Why do I have two account with the exact same information for both?

    Hello



    Greetings!



    Thank you for posting in Microsoft Community.



    It seems that you're experiencing issue with your account used in PC and Xbox console where your V- buck was tied up with. Let us check and see on what we can do to help resolve your concern in a timely manner.

    It's possible that you may have accidentally created two separate accounts with the same information. To resolve this issue, I recommend contacting the Fortnite support team directly for assistance. They will be able to help you merge your accounts and recover your progress and purchases. You can reach out to them through their website or by submitting a support ticket. You may use this link: Support request (epicgames.com)



    We are positive that you’ll get more relevant information and best resolution to your concern.



    Sincerely,

  3. The Lord Peanut Win User

    (Halo 4 Clan) [INFE] UNSC Infinity Expeditionary Unit (NEW!)

    Why did you make two topics with the exact same information? It only takes up space.
  4. DarthLama Win User

    Dual Wielding Problems

    You know what, I mis-spoke. I forgot my Axes aren't exactly the same. One does Frost and one does Fire Damage. I haven't tried with two weapons with the exact same properties, my apologies. On the other hand though, why would anyone do that? Unless you wanted
    both to Absorb Health or something, I don't see why you would do two weapons that are the same. I did them different so that I could do different damage types to account for enemy resistance. I never thought to try two identical weapons.
  5. AyePeh Win User

    System update Error

    I have the exact same issue. I have two active accounts on this console and both have the issue. Reset my console multiple times, reset cache, and reset router. No dice.
  6. AustinD_365 Win User

    Xbox One Bind Button Not Working

    Yes, I have two different controllers with new batteries that I have been using and both have the same exact issue.
Thema:

Why do I have two account with the exact same information for both?

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