Why do I get double charged when I preorder a game

What you saw was a test charge to validate the card that went away in a few days.

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

All pre-orders will only be charged to your account ten days before the release date of the game if it's a valid payment method. If you used Microsoft account currency then it will be charged right away after pre-ordering it.

If you have used a valid payment method a month ago to pre-order the game, rest assured that you were not charged during that time, the system will only try to charge you ten days before the release date of the game.

As a reference, you can check the details from this link, https://support.xbox.com/en-US/help/subscriptio....

That would explain part of it, but not why it charged me when I first ordered it. I did read something about some people getting double charged somewhere. I think it was Microsoft's homepage. They acted like I was lying, tho. I still have the bank statement, & the fact that having the bank cancel that first charge prompted Xbox to delete my pre-order proves that charge was for that game.

Surely I'm not the only one this has happened to. Like I said, they had a notice about some ppl being double charged. I don't remember what they were double charged for, tho.

I do believe I will go to PlayStation.

Hi there Amanda, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

You can request a refund for the duplicate charge by using the following link

https://support.xbox.com/forms/request-a-refund

When filling out the refund request form, be sure to select "Billing error" as the reason for the refund, and then choose "Duplicate charge for the same item". Provide all the relevant details in the text box that appears, so that the refund team can understand the issue you are facing in a better way.

Please note that in this public community forum, we are just players like you trying to assist and guide other players. This means we don't have access to other accounts or access to refund information of other users.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

When you preorder games using a credit card/Paypal, you're charged about 10 days before the game is released. As far as the price, you can double check the charge at
http://commerce.microsoft.com and/or contact support and speak to billing. http://support.xbox.com/contact-us