Why do I feel I am getting a constant run around with support

Ember Blackwing · Sep 27, 2018

I been watching this conversation and he proves he owns it yet your giving him
[Mod Removed - Profanity]

XBF Brad A · Sep 27, 2018

Hello

I am not scripting or using anything I am giving him the information I would use if I had the same situation. I am an avid gamer the situation in this case is nobody can find it in his order history so if that the case it cant be proven he purchased it.

Thanks

Brad

Ryanvondrake · Sep 27, 2018

To be honest it feels like your on a script I show proof you dislike it I dont even got the game installed anymore and it says I own it, I give up its funny how playstations support actually helps instead of screwing me over like here.

XBF Brad A · Nov 2, 2018

Hello Ryan

As to all that is going on the best thing is to contact support again being they see the entitlement but not the purchase. They should be able to push it up so someone else can investigate. As a forum Mod we are limited as to what we can do. This needs an
agent that you call into to help with.

Thanks

Brad

Ember Blackwing

Hm, honestly your going about it wrong in my opinion your just using a script to "help him"

XBF Brad A

Hello Ryan

Only reason it states you own the game is due to it installed already. If the support is seeing an entitlement but no one can find in the order history, meaning agent or you, how can they refund a purchase that doesn't show up. In this I would log onto
Xbox.com go to your library see if you see the game there or the trial.

hope this helps

Brad

Xbox forum Team

{Parity}

You will have to continue to work with support on the issue. https://support.xbox.com/contact-us

Ryanvondrake

How would you feel If I was in your seat and your the customer getting screwed out of his/her money doubt you would enjoy that.

XBF Erick C

Hey there Ryan!

As mentioned above, You would need to handle this Through
Customer Support.

I understand you have already contacted them in regards to this specific issue, But if they have already mentioned that the game is nowhere to be found on your Entitlements or under your Orders. Then You would have to show proof that you have purchased it
under this account. I would recommend going through your
Purchase History and attempting to locate the purchase on your side. Without a proof of purchase there is not much to be done.

Hope this helps!

Why do I feel I am getting a constant run around with support