Why do 3 of the 4 family members sharing Gamepass Ultimate get kicked about 20 minutes into...

Discus and support Why do 3 of the 4 family members sharing Gamepass Ultimate get kicked about 20 minutes into... in XBoX Games and Apps to solve the problem; My family and I play Xbox PC games sharing my Gamepass Ultimate account. We are encountering a consistent and frustrating problem where 3 out of 4 of... Discussion in 'XBoX Games and Apps' started by VerbalSpoon, Jan 17, 2023.

  1. VerbalSpoon
    VerbalSpoon Guest

    Why do 3 of the 4 family members sharing Gamepass Ultimate get kicked about 20 minutes into...


    My family and I play Xbox PC games sharing my Gamepass Ultimate account. We are encountering a consistent and frustrating problem where 3 out of 4 of us drop to desktop with no error. This happens on multiple games but we have been playing Gears 4 Horde Mode lately so I will reference it a lot in the following details (Back 4 Blood is another one). I am a savvy technologist who has been building PCs and networking games for decades (ipx/spx Doom2 over cheaper-net).

    1. We are all playing on different PCs.
    2. We are playing through the Xbox App.
    3. We are all logged into our own account.
    4. Each PC is logged into my store account.
    5. We are setup with Microsoft Family and they are all members (we use this functionality for safety features and more)
    6. The Gamepass Ultimate badge appears under each of our individual tags in the top left.
    7. All Firewall protection is setup correctly and/or turned off entirely.
    8. 3rd Party Anti-Virus has been removed from the equation.
    9. When 4 of us play Gears 4, we are all kick in the order that we logged in down to the last player that logged into the game. <-
    10. The kicking starts about 20 minutes after we begin to play.
    11. The kicking has no messaging at all, we drop to desktop as if the process was killed.
    12. We can rejoin the game, only to have this happen again about 20 minutes later.
    13. When 2 of us play Gears4 in the exact same way, no one gets kicked.
    14. When 3 of us play Gears4 in the exact same way, no one gets kicked.
    15. A few weeks ago we played Aragami 2 with 3 of us with no issue.
    16. We tried a 4 player game in Back 4 Blood and the exact same thing happens.
    17. While their Xbox accounts do not match their store account, this does not matter as I get kicked as well.
    What I believe is happening is that the Xbox service is checking the account and seeing that 4 people are using it and the family sharing is not properly stepping in to say that we are using it legitimately (I am under the impression that a Family can be 5 people; this works for Office 365). I ran into a problem where the software for an ASUS mb on board audio card broke the store validation, so I know its fragile. I also know this is a fairly new feature they are supporting and I may have it setup wrong or misunderstand the constraints.

    Any help would be appreciated.

    Thank you.

    :)
     
    VerbalSpoon, Jan 17, 2023
    #1
  2. VerbalSpoon Win User

    Why do 3 of the 4 family members sharing Gamepass Ultimate get kicked about 20 minutes into a co-op game?

    They are logged in with their XBox account with the [ULTIMATE] badge under their name.

    This is achieved by logging the store in with my account.

    The XBox app remains logged in with their account.

    This works (or at least has worked) with many games.

    This works perfectly when only two people are playing Gears 4.

    ... just not 3+ (so it seams)

    I just tested with B4B and get the same results.

    This time I only entered the game and did not setup a lobby.

    I am going to test that it still works with Sea of Thieves and Aragami 2
  3. VerbalSpoon Win User

    Why do 3 of the 4 family members sharing Gamepass Ultimate get kicked about 20 minutes into a co-op game?

    Aragami 2 now behaves this way as well.

    Additionally, I logged two into Aragami 2 and everything worked fine for over an hour.

    I logged a 3rd into Gears 4; after 30 minutes the 2nd and third clients were kicked.

    So...

    It looks like (probably around the time they officially announced Friends and Family, as that would fit the timing) they reduced the scope of this way of sharing GamePass down to 2 clients at a time on any one store account.

    Now the question I have is - Do I need a second Ultimate? Or, does this work with regular GamePass?
  4. ngocphi Win User

    Why do 3 of the 4 family members sharing Gamepass Ultimate get kicked about 20 minutes into a co-op game?

    Do you mean friends and family plan?

    If not then no ultimate isn't shared yet unless you are in Ireland or Colombia test betas of friends and family plan

    Only the primary subscriber can use cloud and all other would have to sign ij the main account to download

    And sign out and back in on their own profile to play
  5. VerbalSpoon Win User

    Why do 3 of the 4 family members sharing Gamepass Ultimate get kicked about 20 minutes into a co-op game?

    Just tested with Gears with 3 clients

    It is 30 minutes not 20 (I timed it)
    Clients were kicked down to the first who logged in.

    I let them idle at the lobby, not actual gameplay.

    Testing now with 2 clients.
  6. bjornxon Win User

    Gamepass cloud streaming sharing

    I really hope that it will be possible to share it with the other family members as on the console itself. In my house I have bought the GamePass Ultimate account and share it with my kids. Like a lot of families do I imagine.

    If I can not share this Cloud feature with them it will be very disappointing and this feature won't be interesting at all.
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Why do 3 of the 4 family members sharing Gamepass Ultimate get kicked about 20 minutes into...

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