Why didn't I get the items I bought myself when I entered the redeem code in Microsoft Redeems?

Jon Doe9 · Feb 22, 2025 at 6:22 PM

I bought two Fortnite Pack codes, when I redeemed them, I went into Fortnite and got nothing from them.
I waited until the morning to see if it would arrive, but nothing arrived on my account.
In the purchase history it says that it was purchased, but it is not in Fortnite.
Can someone help me, because this is the first time this has happened to me?
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:)

Alvaro A-

Hi Jon,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you have not yet received the packs that you redeemed in Fortnite. When you mentioned that it's in the purchase history, are you referring to Microsoft or Epic purchase history? Kindly check it as well on your Epic account and confirm if you can see your successful redemption. Please make sure that you're logged in using the same account that you used when you redeemed the code.

Go to www.epicgames.com

Click on the profile icon at the top right (circle icon with a person).

Login to your Epic account.

Click the profile icon.

Select Account.

Select the Transactions tab.

Select the Purchase Tab.

If everything is correct, please allow at least 24 hours for the items to post on your account. You may try to logout and log back in to resync his profile.

If it's more than 24 hours and you have not receive your items, I would recommend that you contact Epic Games Support directly. By doing this, we can make sure that your case will be logged, attended and monitored until resolution. You may use this link:

https://www.epicgames.com/help/en-US/contact-us

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Regards,

Alvaro

chucky23456789

https://beta.support.xbox.com/contact-us they should help there be able to see on your account that you redeemed it and see whats gone on

UltimoHerman

https://beta.support.xbox.com/contact-us they should help there be able to see on your account that you redeemed it and see whats gone on

Hey there Master67568,

as the purchaser you would also need to think about if it was a in game-purchase or if you bought it from the Microsoft store. Otherwise chucky23456789 would
be totally correct.

hope this helps, Otherwise feel free to contact us at anytime.

T3chnlgydude

Make sure you use the live chat option or the call back feature for better results

BroodyFrog

Go to xbox help i can't think of any other s

uggestions

Why didn't I get the items I bought myself when I entered the redeem code in Microsoft Redeems?