Why did xbox do this when I tried to capture a clip?

Hello There ! Would you please try preforming a Soft rest to your console (keep games and apps). Also, please check Troubleshoot recording game clips on Xbox | Xbox Support article regarding this matter.

I do own the app. Captures will not delete from there either.

The captures also do a cycle where it shows all the “deleted attempts” and won’t delete, then it’ll show no old clips I’m trying to delete (it’ll show any recent clips I’ve tried to add) and that’s when it allows me to upload. It also will show all my old clips and screenshots and when I go into recently captures, it shows the most recently added captures to Xbox live. Right now, it is showing 101 clips and when I click on recently captures, it shows the 4 I managed to slip on to Xbox live only. It’ll eventually revert to the 101 clips and not show the most recent ones.

Hello!

I have tried numerous times to delete it off of Xbox network. Clips and screenshots delete just fine on the console, but when I go into on this Xbox network, my captures say deleted and then I click back into recent captures and they haven’t been deleted at all. I’ve power cycled the console, tried multiple restarts, yet the clips refuse to permanently delete.

Hey there!

When you started capturing your clips did you start capturing them in the external HD, or did you save them to the default file drive which is C:\users\%username%\Videos\Captures?

I would suggest trying to capture a new game clip without your external HD plugged in to see what it says when it asks you where you want to save the clips.

Also what do you see when you open up your captures folder from the Game Bar?

To see where your captures are saved, open Game bar and select the My captures folder, or press the
Start button, choose Settings > Gaming >
Captures. Press the Open folder button to see your captures in File Explorer.

By default, game clips and screenshots are saved in your Videos folder (named
Captures). The Captures folder can be moved to different places on your PC.

There should also be a help link when you select Captures that says "How to save to a different folder".

Try that out and let us know what happens.

Hi Shield 191,

Sorry to hear that you're having this issue. Have you tried the "record from now" function to see if perhaps it may reset your capture settings

To capture what's going to happen next:

1. Start your game. Press the Xbox button
   to open the guide.
2. Press the View button
   , and then select Record from now. Depending on your game clip resolution and available storage space, clips can last up to 10 minutes (capturing to internal storage) or 1 hour (capturing to external storage).
3. To end the clip, open the guide and press the X button
   . You'll get a message when your clip is saved.

I had a similar issue myself in the past and for some reason, when I did this, it seemed to resolve itself.

I hope this works for you!