Why did my suspension get worse after case review?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Chris, I'm sorry for what happened regarding your account, we would like to set your expectation about this situation.

Enforcement is a department apart from this Community and Xbox service, is not possible for us to access to your account and Enforcement details to check or handle with your ban or suspension.

As this forum is public viewing and unfortunately as independent consultants we do not have access there is some data or your account, we cannot specify the actual reason or verify precisely what the reason for your suspension or ban or remove your ban or suspension.

Below I leave links that can inform better about the Enforcement

Types of Xbox enforcement actions

https://support.xbox.com/en-us/help/family-onli...

Xbox device suspensions and bans

https://support.xbox.com/en-us/help/family-onli...

Hi, I have submitted a case review hence why I mentioned that after submitting the review it now says "not approved" on the right of where the permanent suspension information is on the enforcement history. I don't know if that means my permanent suspension is not approved or?

You can file a case review if eligible at HTTPS://enforcement.xbox.com

It may be a coincidence that the suspension happened after this incident. Suspensions can happen weeks or even months after you did something to violate the code of conduct.

You don't get a suspension for a false report.

If you were banned for one day or 24 hours there is nothing you can do. However if the suspension was longer then a day you can file to have your case reviewed by the enforcement team. That way they can hear your side of the story. If you are interested
in doing this I will link a video below showing you how to file a case review.

How to file a Case review: https://www.youtube.com/watch?v=yw9TS59yUDQ&t=13s?

You say this however, I am aware of a case from one of my friends whereby they received a 30 day suspension, and when the submitted a case review, they were not contacted by the enforcement team for almost a week after submitting the review. What made this
worse is they submitted a second review for the suspension that they had received and they didn't actually receive any way to be able to present their ide of the story until the suspension was actually completed by which point it was completely irrelevant.
So yes although the enforcement team is meant to contact a person regarding their case review so that they can present their side of the story and give reasoning for why exactly they were suspended, more often than not there is no response from the members
of the enforcement team meaning that in a large number of cases there is no way for the player to give their side of the story and present their case to the enforcement team with the hope of being able to have the suspension removed from their account.

I'm curious now, I finally was able to get a case review, nothing happened the the way they hold you responsible for something someone else did it total BS , but that's not why in posting this, I made a case review and even during the suspension I was able
to play online, just no communication, now since the review I can't play online games, which is just about EVERY damn game I own, so why did this,change? They punishing me harder for requesting case review..... idk. Seriously considering going to playstation.