Why did my pre order for mortal kombat 1 say it’s been cancelled?

Hi. My name is Mel and I am an independent advisor. When was the money taken from your account? Pre orders aren't paid for at the time of buying them and they get charged to ur account 7 days before release day

So say I already pre-ordered Mortal Kombat 1 (which I did). Would I be able to download the game with no issues if I bought a new console?

Yes I did. Turns out what I had to do was go onto mortal kombat 11 which I was then brought to a pre-order a screen then I could pre-order mortal kombat 1 it wouldn’t let me do it from the actual Xbox store which I’m still confused by but thank you for caring.

Hello Mohanadlateef,

Thank you for posting on the Xbox forums. We understand that you purchased

Mortal Kombat 11 Premium Edition, but you did not receive Shao Kahn. Shao Kahn is available with game if you pre-ordered Mortal Kombat 11. If you did not pre-order the game, you will need to purchase the character. The link we provided explains which characters
are included with the premium edition. We hope this information helps!

What is the Mortal Kombat 11 beta?
The Mortal Kombat 11 beta will allow players who pre-order to access an early sample of Mortal Kombat 11 before the game launches. The beta for Mortal Kombat 11 will only be available for PlayStation 4, PlayStation 4 Pro,
Xbox One and Xbox One X.

For more details about the beta, please keep an eye on mortalkombat.com or follow @mortalkombat or @netherrealm for
more information on Twitter.



How do I get access to the Mortal Kombat 11 beta?
Please make sure your retailer is offering the beta before you pre-order the game. If you pre-order a physical copy of Mortal Kombat 11, you will receive a code to gain access to the beta before it begins. The code you receive
will be for the same platform that you pre-ordered the game for. Please note, you will be able to redeem your beta code before the beta officially begins, but this will not allow you to download the Mortal Kombat 11 beta until it’s available in March 2019.

If you pre-order a digital copy of Mortal Kombat 11, you will automatically gain access to download the Mortal Kombat 11 beta when the beta is live.



Can I pre-order at any retailer and get access to the Mortal Kombat 11 beta?
No. If you want to ensure access to the beta, check with your retailer before you pre-order.

https://mortalkombatgamessupport.wbgames.com/hc/en-us/articles/360013188374-Mortal-Kombat-11-Beta-Pre-order-FAQ