Why did my money disappear from my Microsoft account?

Jack Huff · Apr 7, 2025 at 8:34 AM

I had $10 and some change on my account. Now it's saying I only have $2.22. I already checked my order history, no order was made without my knowledge. I always check my balance after each purchase. I want my $8 back Microsoft. I also know it wasn't about to expire as it was only on the account for 2 days. How will this be fixed!?

:)

Janice V.

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I am sorry to hear about this issue.I'm not entirely sure why this happened, but one possible reason could be an outstanding balance on the account, which may have caused the system to automatically deduct the amount. Just a heads-up, this is an online public forum, and while we do our best to help by sharing knowledge and experiences, we don't have access to individual accounts. I recommend reaching out to Xbox Support for further assistance in tracking where the charge went.

You can reach out to Xbox Support at https://support.xbox.com/en-US/contact-us to check. Additionally, you can use the Virtual Agent at https://support.xbox.com/en-US/virtualagent > Type in Contact Xbox Support > Fill out the necessary information > You'll be provided with contact options. You can choose the option you prefer.

I hope this information helps! Let me know if you have further questions.

wjehu

of course, I will contact everyone to solve this problem ... money has disappeared from the bank account and the game is not on my account ...

onyxishere

Ok, thanks for the info. Good luck and I hope you get this sorted via phone support.

Jrti3k9990

I have an xbox 360 and today xbox made my day by sending a free 5$ gift code. I entered the code and all. I try to buy a game and tells me I dont have noo money l, please xbox if you can help me get those 5$ back I will appreciate it. Thank you

onyxishere

Sorry to hear it. However, support was incorrect in sending you here. Anything to do with billing must be handled via phone support. No one here can get access at all to anything regarding your account.

Give them a call instead of using online support for further assistance. If you live in North America dial 1-800-469-9269.

In the meantime log in to commerce.microsoft.com to see if the billing history shows any purchases that you weren't aware of. Perhaps someone else in the house made purchases on your account when you weren't around.

Why did my money disappear from my Microsoft account?