Why did my $500 box randomly stop working?

The Jake Steel · Dec 11, 2022

For the past few months, my halo 5 edition Xbox one has been extremely laggy to the point where everything times out and I can't open anything even with the latest updates. I've tried everything on the internet and even left it completely unplugged for a couple weeks.

:)

The Jake Steel

It still didn't want to do that, so I just reset the whole thing and it seems to be working for now... Thank you for the replies! ♥

The Jake Steel

I've tried that and it just ended up turning off and giving up there.... So I turned it back on and nothing changed

Francia J.

Kindly try resetting the console through the Xbox Troubleshooter page.

Make sure to follow the steps accordingly to access it:

"1. Unplug the network cable if you're using a wired network connection.

2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

3. Wait 30 seconds, and then plug the power cord back in.

4. Press and hold the Pair button and the Eject button, and then press the Xbox button on the console.

5. Continue holding the Pair and Eject buttons for 10-15 seconds.

6. Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone."

When the console powers up, you will see the Xbox Startup Troubleshooter. Please click on "Reset this Xbox" then "Reset and keep my games and apps".

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Have you tried to reset the console keeping your games and apps? Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

Mr. Trust_A

Hi AdamMartini,

Sorry to hear that you are experiencing this issue.

I can see that you have already tried a number of troubleshooting steps. Weldon for that.

Below is one of the https://support.google.com/youtube/thread/101371799?hl=ens from the YouTube community manager I stumbled across recently:
“We've seen similar reports from people complaining that some YouTube videos aren't loading (and in some cases is only showing them a black screen) when trying to watch from console devices (Like PlayStation & Xbox) and Smart TVs. Our teams are aware of this issue and are looking into it! Appreciate your patience in the mean time.”

It seems if you don’t get any help from Xbox forum here, you may have to keep an eye on the https://support.google.com/youtube/community?hl=en.

Hope this helps.

Regards,

Why did my $500 box randomly stop working?