Why did Microsoft get rid of their support speclists?

Discus and support Why did Microsoft get rid of their support speclists? in XBoX Accessibility to solve the problem; I called Microsoft support because I was having an issue with my elite controller. All I got was a message saying use the Xbox Assist app or chat with... Discussion in 'XBoX Accessibility' started by Metroid Meister, Sep 27, 2018.

  1. Metroid Meister
    Metroid Meister Guest

    Why did Microsoft get rid of their support speclists?


    I called Microsoft support because I was having an issue with my elite controller. All I got was a message saying use the Xbox Assist app or chat with an agent. Sometimes people need verbal support and they need to talk to someone.

    :)
     
    Metroid Meister, Sep 27, 2018
    #1
  2. MikeySVT
    MikeySVT Guest
    Family Pack

    Why did Microsoft get rid of family pack, it worked out awesome for me and my sons. Guess the switch is on to PS3.
     
    MikeySVT, Sep 27, 2018
    #2
  3. M3gaToxic
    M3gaToxic Guest
    Will Team Tac be back?

    why did they get rid of it?
     
    M3gaToxic, Sep 27, 2018
    #3
  4. Oraclea
    Oraclea Guest

    Why did Microsoft get rid of their support speclists?

    Hi, my understanding is that Microsoft is not getting rid of their support specialists, but instead switching to a callback system to avoid people having to wait on hold. If you visit Contact Us | Xbox Support
    and select your support area of need, decline the virtual agent, and then select your issue, you should then see options that may include to chat with an Xbox support agent and/or request a call from an agent. The support options you see might depend on your
    issue and/or region. Hope that helps!
     
    Oraclea, Sep 27, 2018
    #4
  5. Oraclea Win User

    Why did Microsoft get rid of their support speclists?

    Hi, my understanding is that Microsoft is not getting rid of their support specialists, but instead switching to a callback system to avoid people having to wait on hold. If you visit https://support.xbox.com/contact-us
    and select your support area of need, decline the virtual agent, and then select your issue, you should then see options that may include to chat with an Xbox support agent and/or request a call from an agent. The support options you see might depend on your
    issue and/or region. Hope that helps!
  6. Smwutches Win User

    Why did Microsoft get rid of the support team?

    Microsoft hasn't gotten rid of the support team. You can request a call back or chat with support at http://support.xbox.com/contact-us If you don't see those options, change the category/topic until you do.
  7. M3gaToxic Win User

    Will Team Tac be back?

    why did they get rid of it?
  8. Sora Ai Win User

    Need help with recreating my sheppard, PLZ HELP!!

    Like facial scars. Why did they get rid of facial scars?
  9. DanteSparda504 Win User

    Is it Game Over for consoles for you?

    Why would Sony and Microsoft be killing the industry for getting rid of used games? PC did away with used games a long time ago. I don't see anyone *** about that.
Thema:

Why did Microsoft get rid of their support speclists?

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