Why did I stop getting rewarded

Mass Impacts · Nov 19, 2016

I been in the Xbox live rewards program for a while and I was really enjoying getting rewarded for the normal things I did on Xbox live but I stopped getting rewarded now. Not sure if I did something wrong or bad ?

:)

XBLRewards8 · Nov 19, 2016

im confused when am i getting rewarded?

Hello playitagainsam2,

The missions page for Games on Demand is currently set up to grey out all purchases of the titles on that page. So while your purchases were not pre-orders, they will be recorded there. Furthermore, that page is only tracking the regular/standard edition
of games, which is why your premium edition purchase of Final Fantasy did not get marked off.

Regarding your purchases of Dead Rising 4 and Watch Dogs 2, from our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit terms.
Be sure to keep an eye on MyStatement on the MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated December's MyVIP, so it is too early to see the Credits pending for those purchases.

playitagainsam2 · Nov 19, 2016

im confused when am i getting rewarded?

ok ... so .... i bought ffxv pre order and watchdogs 2 and dead rising 4 non preorder.... so im wondering what credit am i going to get?..... i out of curiosity went to check out my missions area ... notice preorder mission and saw that it listed the two
games wd2 and dr4.... that i bought after release ... listed as preordered ... and ffxv ... as not ... which is odd because its backward... i show 7100 credits that are pending since before I bought the wd2 and dr4.... am i going to get anything for these
games.... i have spent over 200 bucks in two weeks ... its been well over 96 hours ... and its made me aware i need but spend 95 bucks to get my discount raised to 8% teir4 ... but what about the points im obviously not registering now... youve always fixed
or did something ... but as any of us who use the rewards system,,, we almost always have to write these letters....

Smwutches · Nov 19, 2016

Are there any specific offers you're looking for credits from?

XBLRewards8 · Nov 3, 2018

Hello Mass Impacts,

You have not done anything wrong, but it sounds like you are confused due to the many program changes that have taken place since your enrollment.

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

-or-

2. By earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases back as payback Rewards Credit. Pre-orders, in-game
consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

XBLRewards8

Hello Mass Impacts,

You have not done anything wrong, but it sounds like you are confused due to the many program changes that have taken place since your enrollment.

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. By earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases back as payback Rewards Credit. Pre-orders, in-game
consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Smwutches

Are there any specific offers you're looking for credits from?

GoBeyondDeath

I guess that's why they call it "rewards" right? A reward for the manipulation of your time.

I'll do my best to make it worth it though

Okay I really need to stop looking at this thread, I keep trollin'.

Ah damn I did it again noooo! Make me walk the plank, ARRRR!!!

XBLRewards8

Hello mmpp15,

We see that you were awarded for your purchases in December 2015. You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency
from your commerce page at (https://commerce.microsoft.com/), where they will be listed as a refund with a negative amount.

Regarding VIP, from the FAQ:

Will my Star Rank change from year to year?

In September 2015, a year after we first launched MyVIP, we re-evaluated the program and made adjustments where necessary. In order to respond to our growing membership numbers and expanded regions, we adjusted the levels of MyVIP to better focus on offering
additional monthly missions and other ways to earn for more members around the globe.

Based on community feedback from our members, there was some confusion about when and how MyVIP would be recalibrated on a yearly basis. In order to simplify and streamline the process, and to let you know exactly how much time you have to build your rank,
moving forward we will recalibrate your Star Rank progress based on the calendar year. That means you currently have until December 31, 2017 to boost your starting 2018 MyVIP Star Rank, which will be based on your overall spend between January 1 to December
31, 2017.

In the future, we will consistently recalibrate your MyVIP Star Rank based on your calendar year spend from January 1 to December 31. We are also continually focusing on adding even more ways to Reward our most loyal VIP members with additional special offers
and VIP Exclusives events, as well as with the addition of the new MyVIP page and expanded MyVIP experience.

mmpp15

so how long do we have to wait to get a reply from Xbox live rewards team?

Why did I stop getting rewarded