Why did I still not receive what I paid for.

Hi Mekhi C, my name is Courtney and I would be happy to help.

I am very sorry that you are going through this problem, first I would like to mention that this is a Microsoft public forum where we are players like you who help other players.

Having said that, I would like to obtain more details about this problem to see if I can help you or perhaps guide you towards a possible solution. I will be attentive to your response!

Best regards,
Courtney.

Hello Chandler J, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Note: This is a public forum therefore, I suggest you not share your personal information.

I am very sorry for the problem you are going through. For this type of case I suggest you request a REFUND for this, there is a form, which is as follows:

https://support.xbox.com/forms/request-a-refund

There you will have to fill out the form with some information that will be requested and you should know that in case the refund request is rejected, you will have to respond to the email they sent you explaining the reason for your refund so that the team in charge can review the request again.

You should also know that game refunds must be made before 14 days have passed since the game was purchased and the game has not been played for a long time, that is, considerable hours of play have not been accumulated. Otherwise, if these prerequisites are not met, the game cannot be refunded.

Subscriptions can be refunded within 30 days of purchase.

Sincerely,
Oskayra.

Hi there! This is Virginia O.

I understand that you want use your Realms subscription however it isn't working.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

First thing that we need to verify is the payment for your Realms subscription. Kindly check it here: https://account.microsoft.com > Order history.

To verify the status of the subscription check it here: https://account.microsoft.com.com>;; Services and subscription.

Once you have verified that the payment was successfully made under your account kindly restart your Minecraft game.

Kindly give an update if the Minecraft Realms subscription shows paid and active on your account.

Thank you.

Without more information it's hard to give exact advice. You may want to contact support directly and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Hi,

After I added the payment method by mastercard, I made the transaction twice and received the error "PUR-TransactionNotAllowed" both times. My account still cannot register for game pass. I contacted the bank to check, the bank informed me that both payments were successful, but why did my account receive an error when paying and I paid twice but did not buy? get game pass?