Why did I not get my money back?

Hi there Divad R, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

To request a refund, please visit the following website and log in with the Microsoft account used for the purchase:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Please note that sometimes it can take up to 24 hours for the purchase to appear in the refundable orders history. If you don't see it, you may need to wait for that time and check again.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

Well two things first if you check https://accounts.microsoft.com and the refund is issued

This is how it works

First ms approves a refund then 72hours later it is issued

However this is key it depends ehat you used

Ms currency is paid direxrly back onto the account instantly

Creditcard or debit depends where you are in the world vs the us

So if you arent in us or canada it can take upto 90days depending on when your bank handles international transactions

Computer time (mainframe) isnt cheap.and thousands of punch cards have to be proccessed at a time they dont carry a single card its a waste of computer time

Less rhen 30 days for north american transactions

Now paypal is completely different

As per thier refund policy it can take 90 days for refunds to be issued to your creditcard and yes that is a paypal policy

Check whatever payment method you used to make the original purchase as refunds are applied to that payment method ( Credit/Debit card/Paypal account etc ) If you used your account balance the refund should have been applied to that.

If nothing is showing up then by all means contact support as suggested by denis97g or even maybe reply to the email you received confirming the refund detailing that you haven't received the refund.

It's also worth checking here https://account.microsoft.com/billing/orders/ to see if the refund shows up.

Hi,

Contact helpdesk they can check where the refund is …
http://support.xbox.com

Regards,

Hello, mansooral mazrooei!

I'm sorry that you're experiencing issues with being issued a refund.

I would recommend that you contact Xbox Support and explain the issues that you have been experiencing. You can contact them by clicking
here.

Let us know if this helps!