Why did i lose already owned games?

Hello, Devon B. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

Could you go to your Microsoft account order history and check if a transaction for the missing games are listed with the status “completed”?

https://account.microsoft.com/billing/orders

You may want to change the filter to “all available” in case you purchased this game more than 3 months ago.

Besides that, you may want to check your order history with every email you have, in case the games are not listed.

Furthermore, please refrain from sharing personal information, including email addresses, order numbers, transaction IDs, etc.
As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I'll remain attentive to your answers in order to provide further assistance.

Regards,

Arturo.

Hi Lane, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, follow these steps:

Select Settings > Account > Included with this Xbox to see an overview and the redemption status of any Digital Direct offers included with your console.

Press the Xbox button to open the guide.

Select My games & apps > See all > Full library, and then look under the relevant subscription type for any included offers.

For more information: https://support.xbox.com/help/games...ay/digital-direct-find-and-redeem-your-offers

Hello Tr K, My name is Khaji I am an independent advisor and I will be happy to help you today.

I am delighted to assist you today! To help you with the problems, first of all I need you to tell me the game you are having problems with!

It would also be helpful if you could tell me if you get any specific message or error code!

It would help if you stated the game you are trying to play and the error message you have recieved.

Do you own the game SOTTR or did you already download it with game pass?

If you have game pass and it expires you lose access to the content you downloaded via game pass.

Purchasing the season pass will not allow you to also download the game it is for; it is a separate purchase.