why did i get charged

Hi Connor! My name is Stephanie and I'm more than happy to help you out!

According to this article: (support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription)

"You can cancel an Xbox subscription at any time. Turning off recurring billing will stop future charges for a subscription and grant you its benefits until its expiration date. You may also be eligible to cancel immediately with a refund; however, not all subscription charges can be refunded.

This refund policy doesn’t affect any additional rights you may have under applicable law and doesn’t apply to prepaid retail subscription codes, which are subject to the return policies of the retailer from which you purchased the code.
Important Refund requests that are outside of the cancellation processes above are not eligible for a refund.

To cancel or turn off recurring billing and to check refund eligibility from your mobile or desktop browser:

1. Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription. It’s important to use that account.
Services & subscriptions

2. Find your subscription and select Manage.
Note that if you see Turn on recurring billing instead of a link that says Manage, this means your subscription is already set to expire on the date shown and you won’t be charged after this date. You can continue to use the subscription’s benefits until it expires.

3. Select Cancel subscription and follow the instructions.

Important: That if you’re eligible for a refund, you’ll see an option to cancel immediately with a refund."

Kind regards,
Stephanie

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Nathaniel

Please double check something. If you go to your Microsoft account order history here
https://account.microsoft.com/billing/orders

Are you able to see two transactions for MWII or only one?
If it’s only one, please tell me. Did you get charged the same price at the same time? Or one day a charge and the next day the other ?

Hello MedievalMagoo, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through. I was researching in one of the Microsoft forums and found this article (https://answers.microsoft.com/thread/d32d3897-8a38-482f-a10e-79e1e6fda378)">https://answers.microsoft.com/thread/d32d3897-8a38-482f-a10e-79e1e6fda378) Gerardo C. independent advisor , shows that the solution to the problem can be solved by following these steps:

"To request a refund of the second charge, please fill out the following form with the information requested:

https://support.xbox.com/forms/request-a-refund

Make sure you choose "Billing error" as the reason and then "Duplicate charges for the same item."

The purchase order number can be found at the following link: "

https://account.microsoft.com/billing/orders/

Information Source (Credits): https://answers.microsoft.com/thread/d32d3897-8a38-482f-a10e-79e1e6fda378

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

I'm logged onto my Xbox 1 console and it says FREE on the Dash. I checked my online ANZ statements and nothing has gone out from Xbox or anyone. Since I like-like Halo, and it's free, I'm downloading. I'll give the game a try before going to sleep

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

I would suggest contacting support to see why that happen and try to ask for a refund, but generally, there are no refunds on Gamertag changes.

http://support.xbox.com/contact-us

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