why did i get charged twice for a gamertag change?

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

I would suggest contacting support to see why that happen and try to ask for a refund, but generally, there are no refunds on Gamertag changes.

http://support.xbox.com/contact-us

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I was charged twice for the same thing

Hello MedievalMagoo, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through. I was researching in one of the Microsoft forums and found this article (https://answers.microsoft.com/thread/d32d3897-8a38-482f-a10e-79e1e6fda378)">https://answers.microsoft.com/thread/d32d3897-8a38-482f-a10e-79e1e6fda378) Gerardo C. independent advisor , shows that the solution to the problem can be solved by following these steps:

"To request a refund of the second charge, please fill out the following form with the information requested:

https://support.xbox.com/forms/request-a-refund

Make sure you choose "Billing error" as the reason and then "Duplicate charges for the same item."

The purchase order number can be found at the following link: "

https://account.microsoft.com/billing/orders/

Information Source (Credits): https://answers.microsoft.com/thread/d32d3897-8a38-482f-a10e-79e1e6fda378

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

In the 360 days i had some friend that wanted to change out gamertag so they would have their friends submit a complaint that it was offensive(even if it wasn't) and after a few days they would get a message from MS saying they have to change it, free
of charge! It was sneaky, but it worked. they only did it once or twice cuz after awhile they thought they would get perma banned or consoled banned 😈

[quote user="RafikiBrutal"]Get gamertag back and play a round of Halo Reach, upset because account wasn't locked like i was informed it would be, so person who took my gamertag could still use my credit card.[/quote]I have to
ask. At this point, why did you not did you not change the email and/or password on the gamertag, and contact your credit card company over the charges?