Why did I get banned permanently when I already had a suspension?

Was it an in game ban or an Xbox Live account ban? If in game, then you will need to contact Activision, but if Xbox Live account ban, you should check on the Xbox enforcement website here https://support.xbox.com/help/family-online-safety/enforcement/enforcement-history

There's no set number of suspensions that will lead to a permanent ban. You can get a permanent ban without having any prior suspensions. Or you can get 5 suspensions and then get a permanent ban.

They recently updated/moved the enforcement site and I think it's had some issues. It doesn't necessarily mean your enforcement history is clean.

The case review on the enforcement site is the only way to have the ban reviewed. If they upheld their decision, there is nothing else that can be done. With a case review it means they have already reviewed your account twice and determined you did do something
that violated the code of conduct.

As far as being a permanent ban versus a shorter suspension, suspension length can vary based on severity of the situation as well as any previous enforcement actions. So if you've had multiple enforcement actions in the past, that would factor into why
you received a permanent ban.

So if you did theses "glitches" on a different account why even mention it?

You mention a history of comms suspensions,well they all add up & if a account get's too many suspensions then eventually it will get permanently banned.

As already mentioned,if you've filed for a case review & the decision was upheld then that's it,there's nothing else you can do.

Any information regarding your ban would be listed on the enforcement site. They do not use these forums so we have no information.