Why did I get banned for doing nothing?

Ancient Reaper · Mar 10, 2014

I just made this xbox live account a week ago and have had no problems. but as soon as I put a three day trial membership on the account not even 2 hours later I was kicked off of xbox live because it said someone had signed into my profile on another console.
then a msg popped up and said that i have been suspended until 3/11/14. THEN when i tried to re-download my account it says my account has been banned... when i checked to see what i was banned for. it said because of cheating and/or system tampering or whatever.
ive been playing xbox for many years and not once have i been banned. for i guess "hacking". i dont even know how to hack or tamper with the system. I want my account back because i didn't do anything "tampering" i was just playing gear of war and then randomly
im thrown off live.

:)

OGx Popola · Mar 10, 2014

Why did i get banned?

Hi i wanted to know why did i get ban if all i did was sell a car in the auction house and someone bought it and got i banned i did everything the game permits and did not break any rules.I also did not disobey code of conduct.

Nastyyyyyy x · Mar 10, 2014

Why did i get banned?

Why did i get banned?? Tell me what i did?..Frustration x. Is my gamertag.

WPAK · Mar 10, 2014

Hi there,

for any issues/complaints/requests regarding console or account bans you will need to create a thread in the suspension forums here:

forums.xbox.com/.../41.aspx

WPAK

Hi there,

for any issues/complaints/requests regarding console or account bans you will need to create a thread in the suspension forums here:

forums.xbox.com/.../41.aspx

Daft Badger

Permanent bans can file for a case review. If you bothered to read the op's post they clearly stated they have already filed for a case review.

A case review is the only way to contact the enforcement team & since the decision was upheld then that's it,there's nothing else you can do.

As long as your console is set as your home console then you can start a new account & access any digital games you have installed on your console.

Darhyl Amizola

Hi Kye! I'm more than happy to help you!

Please be advised that for enforcement actions there is a dedicated team that handles them which is the enforcement team. I’m so sorry you are experiencing a permanent ban with your account but the reason and all the details are only available on your end.

I understand this situation is frustrating for you, however, I would like to let you know that no one in the community forums or someone from Microsoft support is capable of assisting with enforcement actions.

Unfortunately, case review is not offered for permanently banned accounts.

https://support.microsoft.com/en-us...box-live-87d8f88a-d45f-1955-d39f-deb3a64bd6cd

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Daft Badger

You would need to go to the enforcement site HERE & file for a case review if eligible.

That's the only way to contact the enforcement team.

Geri M.

Hello vorxto on ig,

We appreciate you for bringing this up to Xbox Community Forum.

We truly understand how you feel right now. However, we would like to inform you that our support boundaries are limited to what we can do or recommend on our end. Thus, forums and customer support (including phone and chat support team) are unable to assist you with any suspensions or enforcement actions as we have a dedicated team for this, our Enforcement Specialists.

What we can best suggest is for you to submit or file a case review through this link. How to submit a case review | Xbox Support

We hope this helps and it is even better to connect with the correct support where you can get dedicated assistance, the experts there will provide accurate answers for you.

If you have other concerns, you can create a new post here.

Create a new question or start a discussion (microsoft.com)

We wish you a good day!

Kind regards

Xbox Forum Moderator

Microsoft Community

Why did I get banned for doing nothing?