Why did I get banned for absolutely nothing?

Hello vorxto on ig,

We appreciate you for bringing this up to Xbox Community Forum.

We truly understand how you feel right now. However, we would like to inform you that our support boundaries are limited to what we can do or recommend on our end. Thus, forums and customer support (including phone and chat support team) are unable to assist you with any suspensions or enforcement actions as we have a dedicated team for this, our Enforcement Specialists.

What we can best suggest is for you to submit or file a case review through this link. How to submit a case review | Xbox Support



We hope this helps and it is even better to connect with the correct support where you can get dedicated assistance, the experts there will provide accurate answers for you.



If you have other concerns, you can create a new post here.

Create a new question or start a discussion (microsoft.com)







We wish you a good day!



Kind regards



Xbox Forum Moderator

Microsoft Community

Permanent bans can file for a case review. If you bothered to read the op's post they clearly stated they have already filed for a case review.

A case review is the only way to contact the enforcement team & since the decision was upheld then that's it,there's nothing else you can do.

As long as your console is set as your home console then you can start a new account & access any digital games you have installed on your console.

Hi Kye! I'm more than happy to help you!

Please be advised that for enforcement actions there is a dedicated team that handles them which is the enforcement team. I’m so sorry you are experiencing a permanent ban with your account but the reason and all the details are only available on your end.

I understand this situation is frustrating for you, however, I would like to let you know that no one in the community forums or someone from Microsoft support is capable of assisting with enforcement actions.

Unfortunately, case review is not offered for permanently banned accounts.

https://support.microsoft.com/en-us...box-live-87d8f88a-d45f-1955-d39f-deb3a64bd6cd

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello,



Greetings!



Thank you for posting in Microsoft Community.



It appears that there is a charged in your account which you did not authorize. We apologized for the inconvenience this has caused and what we can do to help get to the bottom of this is to point you to the right support team because they have the tool to check your account and process refund if needed. We will help you how to get there.

To contact our live support channel, follow the steps below:

1. Please use this link: Contact us | Xbox Support
   
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5. Select the "Contact Us" button
   
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8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
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We are positive that you’ll get more relevant information and best resolution to your concern.



Sincerely,

Hi there,

for any issues/complaints/requests regarding console or account bans you will need to create a thread in the suspension forums here:

forums.xbox.com/.../41.aspx