Why did i get banned for 1 day for unappropriate comments in chat

I received a ban on the chat - ok, I understand, my nerves hurt, I will not do more. But why 2 days later I received a ban on playing online? I did not do anything wrong ???

Is there any way to get in some sort of direct contact with the enforcement team. I was also served an 8 day ban. I have stated repeatedly that I have been sexually assaulted in the chat and am being punished for defending myself from someone else’s nefarious attack towards me. I honestly feel that the lack of investigative work done in my situation is absurd and the fact that i am dealing with a suspension without no real work at determining fault in the issue is ludicrous. Even after blocking the individual that attacked me, i received a message from a totally different account ive never interacted with further assaulting me.

please provide a more meaningful way of assisting your dedicated consumers against these ill-advised and ill-warranted attacks.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I'm sorry to hear about what happened with your account. Just a friendly reminder, there is a separate Team who handles enforcement concerns or inquiries and we can only get a hold of them by filing a case review at enforcement.xbox.com so I highly recommend signing in on that link and see if you have the option to submit a case review. For more details on how to submit a case review, you may also check out this link; https://support.xbox.com/en-US/help/family-onli....

Just a friendly reminder though, this is a public user-to-user support forum. We're users just like you helping other users. We do not work for Microsoft and have no access to any user account so there is nothing we can do or check from within the forum. We have no input on Microsoft's policies, procedures, or design decisions. Microsoft Support personnel do not staff this forum. I hope you understand.

Hi there,

If you got a 100 day ban, you will be unsuspended after the 100 days is up.

Smack talk, or any comments on Live, are all subject to the
Code of Conduct.

then how did this guy i reported a few days ago not get banned? he said "u missed u f*cking retard" and i reported the message and he did not get banned

I would speak to your son, there are many reasons why someone can get a suspension, these are just a few:

1: Abusive comments in a chat room

2: Abusive comments in a message

3: Unsporting behaviour

4: Teamkilling

There are more, but those are just the ones of the top of my head,