Why did I get a permanent ban for nothing?

You would have to check the enforcement site for any information about the ban and to see about submitting a case review. https://support.xbox.com/en-US/help/family-online-safety/enforcement/how-to-submit-a-case-review

Any information regarding your ban would be listed on the enforcement site. They do not use these forums so we have no information.

Permanent bans can file for a case review. If you bothered to read the op's post they clearly stated they have already filed for a case review.

A case review is the only way to contact the enforcement team & since the decision was upheld then that's it,there's nothing else you can do.

As long as your console is set as your home console then you can start a new account & access any digital games you have installed on your console.

Hi Kye! I'm more than happy to help you!

Please be advised that for enforcement actions there is a dedicated team that handles them which is the enforcement team. I’m so sorry you are experiencing a permanent ban with your account but the reason and all the details are only available on your end.

I understand this situation is frustrating for you, however, I would like to let you know that no one in the community forums or someone from Microsoft support is capable of assisting with enforcement actions.

Unfortunately, case review is not offered for permanently banned accounts.

https://support.microsoft.com/en-us...box-live-87d8f88a-d45f-1955-d39f-deb3a64bd6cd

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi there,

for any issues/complaints/requests regarding console or account bans you will need to create a thread in the suspension forums here:

forums.xbox.com/.../41.aspx