why did I get a message saying I don't own MWII when itreleases?

Discus and support why did I get a message saying I don't own MWII when itreleases? in XBoX Games and Apps to solve the problem; I was able to play the beta and early access campaign butupon release it says i dont own the game. I pre-ordered with microsoft giftcards back in... Discussion in 'XBoX Games and Apps' started by MasterxGajeel, Oct 30, 2022.

  1. why did I get a message saying I don't own MWII when itreleases?


    I was able to play the beta and early access campaign butupon release it says i dont own the game. I pre-ordered with microsoft giftcards back in August

    :)
     
    MasterxGajeel, Oct 30, 2022
    #1
  2. Francia J. Win User

    why did I get a message saying I don't own MWII when itreleases?

    Hi MasterxGajeel, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    Kindly sign in to https://account.microsoft.com/billing/orders and check the status of the game.

    Also, did you use just Microsoft balance or you use a split payment?
  3. AKITAS BRAVE Win User

    Dark Souls 3 Preorder, didn't get Souls 1 code

    Screen message says 7-10 days to get the code (Don't understand why), so when did you order ?
  4. Rodrigo Oliver Win User

    Minecraft says I don't own it...

    Hi Firegamer425, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Please, reset the store and try installing the game again.

    To Reset the Store, Press the Windows Key + R > Type WSReset.exe and press Enter.

    Then, on the Microsoft Store, type your game name: "Minecraft".

    Load the game page and click on "Install".

    You can also log into the Minecraft website and download the launcher from there.

    https://www.minecraft.net/msaprofile

    In case none of these options work, please, look for the puchase in your Transaction History:

    Sign in to account.microsoft.com.

    Select Payment & billing > Order history.

    Then, copy the order number and contact Xbox Support.

    Please enter this link for web chat: https://support.xbox.com/contact-us

    If you prefer to contact them by phone, use this link: https://support.microsoft.com/help/28808/microsoft-store-contact-support

    You can also request a callback: https://support.microsoft.com/home/contact

    I hope this helps.

    [​IMG]
  5. Bl4ckSh33p Win User

    State of Decay 2 Daybreak DLC no longer owned?!

    It will be free in Juggernaut but why does it say I don't own it anymore?I wanted to play before Juggernaut and you get bonuses if you own the dlc when Juggernaut comes out. But I suddenly don't own it anymore.
  6. Terra Strike Win User

    Minecraft Java saying I don't own the game when I do own it.

    HI thanks, I am on the correct account where bedrock edition was purchased but when I click on the link it still says "buy".
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why did I get a message saying I don't own MWII when itreleases?

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