Why can’t we use Microsoft account balance to purchase digital xbox gift card?

Once you put the xbox gift card onto your account and its in your Microsoft account balance you can then go to microsoftstore.com and sign in with the account that has the gift card money on it and purchase a xbox live digital subscription card and when
going through the checkout process it will give you the option to use the Microsoft account balance to make the purchase. it will then give you a new 25 character code to put in that will give you the amount of time that you purchased on a live subscription.

Thanks for the reply. If the Microsoft account balance is essentially a gift card, is there a way to use that to purchase Vbucks? If not, what can we do to facilitate the purchase of Vbucks (or are we really limited with what that Microsoft account balance can buy us?)?

And would you happen to know why the Xbox all of a sudden wouldn’t accept Vbucks purchases via the usual way (PayPal) and sent my son down the path of having to ask a parent (the purchase the Microsoft credit)?

Gift cards cannot be used to purchase gift cards. The Microsoft account balance is essentially the same as a gift card since funds typically come from Xbox gift cards.

Microsoft gift cards and Xbox gift cards are essentially the same thing. They both add funds to your Microsoft account balance. So if the game allows you to use your Microsoft account balance on the purchase, then either gift card will work.

Hi, Rob my name is oskayra, and will be a pleasure help you

sorry to hear that you can't use the balance on your xbox gift card, but let's try to solve the problem. There are a few reasons why you might not be able to use your Xbox gift card balance to make a purchase. Here are a few things to check:

Make sure the purchase is eligible for Xbox gift card balance. Not all purchases are eligible for Xbox gift card balance. For example, subscriptions, pre-orders, and certain digital items may not be eligible.

Check the region of your Xbox gift card and your account. The region of your Xbox gift card must match the region of your Xbox account. If they don't match, you won't be able to use the gift card balance.

Make sure your Xbox gift card is active. If your Xbox gift card was redeemed with another account, you won't be able to use it.

Check your payment settings. Make sure that you have Xbox gift card balance selected as your default payment method. To do this, go to Settings > Account > Payment & billing > Payment options and select Xbox gift card balance.

Try restarting your Xbox console. Sometimes, a simple restart can fix glitches or software conflicts.

If you have checked all of these things and you are still unable to use your Xbox gift card balance, you may need to contact Xbox Support for further assistance. They may be able to identify a specific issue with your account or the gift card.

Here is the link to Xbox Support:

https://support.xbox.com/

Remember that this is a public forum of the microsoft community where we are players like yo who try to help/guide other players to find the solution to the problems they are experiencing , however we do not belong to microsoft, this means that we do not have access to the aacounts or information of other players

I really hope your problem has been fixed with my help, let me know it and have a nice day. Oskayra.