Why can't we sign into the app with another ID?

Discus and support Why can't we sign into the app with another ID? in XBoX Games and Apps to solve the problem; My PC account is a different account to my Xbox account because the Xbox account ID address was actually a tesco.net email address. That tesco.net... Discussion in 'XBoX Games and Apps' started by MichaelDodds25, Nov 17, 2015.

  1. Why can't we sign into the app with another ID?


    My PC account is a different account to my Xbox account because the Xbox account ID address was actually a tesco.net email address. That tesco.net email address does not actually exist anymore and cannot be emailed which is why I have another live.co.uk
    account which holds my PC account, email account and office subscription. However, now I want to use the Xbox app on Windows and I can't because it is forcing me to use the PC account instead of the Xbox account. Why do we have to be forced to use one account?
    Is there any option to merge accounts? If merging isn't possible then we need to be able to sign in with a different account on the app because at the moment I'm suffering a degraded Windows experience.

    :)
     
    MichaelDodds25, Nov 17, 2015
    #1
  2. mixer.com sign in

    why can I not sign in on mixer.com with my MS log in? I get an error every time. I can log into the app with no problem, but you can't edit your profile from the app.
     
    EZT MAKO 6669, Nov 17, 2015
    #2
  3. Xbox Beta App

    I was wondering how to sign out if my Xbox BETA app. I need to sign out of it and sign into it again with another account, but I can't figure out how because I'm a skrub.
     
    EndyDonovanKing, Nov 17, 2015
    #3
  4. Bestlano
    Bestlano Guest

    Why can't we sign into the app with another ID?

    Hi Michael, We appreciate the feedback. I will report this experience to the developers to investigate. If we have further questions we will contact you via your Gamertag.

    Thanks,

    Best
     
    Bestlano, Nov 17, 2015
    #4
  5. Haxo Leilas
    Haxo Leilas Guest
    Thanks for reporting this, Michael.

    The Xbox app supports signing in with a different account than what you use to sign into Windows. If you open the Xbox App, go into settings, and hit "Sign Out," the next time you launch the app, you'll be greeted with a popup screen that says "Welcome back."
    On that page, there will be a small link present that says "Sign in with a different Microsoft account." If you still have the Tesco.net signin information, you should be able to sign in with it.

    If you see an issue when trying this, please let me know! Hope this helps. Why can't we sign into the app with another ID? :)
     
    Haxo Leilas, Nov 1, 2018
    #5
  6. Haxo Leilas Win User

    Why can't we sign into the app with another ID?

    Thanks for reporting this, Michael.

    The Xbox app supports signing in with a different account than what you use to sign into Windows. If you open the Xbox App, go into settings, and hit "Sign Out," the next time you launch the app, you'll be greeted with a popup screen that says "Welcome back."
    On that page, there will be a small link present that says "Sign in with a different Microsoft account." If you still have the Tesco.net signin information, you should be able to sign in with it.

    If you see an issue when trying this, please let me know! Hope this helps. :)
  7. Bestlano Win User

    Why can't we sign into the app with another ID?

    Hi Michael, We appreciate the feedback. I will report this experience to the developers to investigate. If we have further questions we will contact you via your Gamertag.

    Thanks,

    Best
  8. justJutsu Win User

    Here's How to Switch Accounts on Xbox App Windows 10

    You can't sign in with another account after signing out on the Xbox App. When you sign out you only have a sign in button that will automatically log you back into the account you were using, as ridiculous as this sounds there is no way to actually switch
    accounts on the Xbox App, that's why I posted this solution.
  9. Marc Hollinshead Win User

    Age restrictions removal problems.

    My bad, I mean we did all this on the app this afternoon before id reached out for help.

    It made no difference signing him out then back in but thanks for the advice.

    I'm not sure what the problem Is. I have another young son and did all this in May with him no probs...

    Very odd....
  10. taidara Win User

    Connecting to Xbox Live via multiple devices

    Greetings Dave!

    Are you referring to why you can't sign in to LIVE, using the same account (Windows Live ID), at the same time but on different platforms (Xbox and PC)?
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Why can't we sign into the app with another ID?

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