Why can’t the enforcement team be reached

MaskedEP · May 4, 2022

Once again I am suspended for doing nothing, and if anyone thinks that can’t happen I have an account with 24 gamerscore no parties or messages ever and was suspended for vulgar abuse. Back to my main account, I was recently suspended on my main account for account theft, phishing and solicitation, which sadly these three together seem to be one of the top false suspensions on the Xbox network, so I filed an appeal, once I sent the appeal I waited maybe 20 seconds before refreshing the page and boom an automatic not approved, so I went from email to call to text trying to figure out why or if I could at least talk to the enforcement department, nothing literally no help ever person I talked to said “here I’ll put you on a priority number for ban appeals” ever person gave me a different response to that some gave me a priority number none of which matched, seriously it’s like the support team is only here to comfort you while to struggle. The enforcement department is the single most reason that Xbox’s community is so annoying because all you have to do to get someone banned is mass report there account and the support teams can do nothing about it, why can’t the enforcement department be reach.

:)

ngocphi

That means they reviewed it and still found you were incorrect

And despite what you think this is normal you cant bug the enforcement team multiple times you were given one chance thats it

That's the most others give you no appeal this includes sony and Nintendo and I can guarantee you can't appeal with nintendo they sent me up the chain so many times

Only moderated contact.Only which you already did with your appeal

And no they can't go into details.since its upto your server logs not you to justify your actions

And a non moderated method would bw useless since people.would.just spam it till.They get.their account .back if phoneline the exact same thing

kaka ugabooga

Can’t you get in touch with the enforcement team?

ngocphi

No it doesnf matter who starts it as you been told

And you aren't ever told the results of your report

Block and ignore and report thata all you are allowed to do period

Also a phone line would be spammed

So calling them would.be useless a you. Can't moderate a phone line

Even 5 people.would use robot callings to spam the line making it busy

A moderated forum does

Allow foe moderated contact

As you already know one appeal.that's it

ngocphi

Well technically you aren't told what happens to them

It's between them and pet

I'd you are being attack block and ignore and report.if it continues set contacts to friends only

Kathy A.

Hey Gallus83,

We stand to all players being a good sport.

We don't know what happened to you and your friends while you are playing games but let me remind you a word from Xbox Community Standards | Xbox - harassment.

No matter who started it, harassment and abuse are never valid forms of defense, report them using this link as guide - How to report a player | Xbox Support.

Feel free to check this link too: How to mute or block other players on Xbox | Xbox Support

We cannot state anything on behalf of the Enforcement Team. Customer support can’t assist with suspensions or enforcement actions. Enforcement team are not on phone or chat support, they email. They are not email support too, they evaluate enforcement action. The list of enforcement action is not shared to anyone.

We hope that you will do the right thing and keep being a good sport.

Regards,

Why can’t the enforcement team be reached