Why can't I use my purchased DLC content any longer?

Discus and support Why can't I use my purchased DLC content any longer? in XBoX Games and Apps to solve the problem; I've been in touch with Microsoft (no help) and 2K (no help). I purchased WWE 2k16 when it came out and the Season Pass DLC ($27ish) when it came out.... Discussion in 'XBoX Games and Apps' started by PERE7819, Apr 15, 2020.

  1. PERE7819
    PERE7819 Guest

    Why can't I use my purchased DLC content any longer?


    I've been in touch with Microsoft (no help) and 2K (no help).

    I purchased WWE 2k16 when it came out and the Season Pass DLC ($27ish) when it came out.

    I have the digital copy of the game and can play it but my DLC is removed and I'm no longer able to find, download or use. Because of that I can not play my saved data either. Microsoft was able to confirm that I purchased the DLC but could not provide
    any additional info. Just gave me the run around really.

    2K says since I purchased the DLC it is mine to use whenever I like and that it is a Microsoft issue that they should resolve. I've tried to download DLC from the game add on section, from within the game etc. Nothing shows up. Again, I can confirm through
    my MS account this was purchased. Any help?

    Bit shocked that this would happen. It's like Best Buy walking into my house and taking a recent purchase back. Just odd, doesn't seem ethical.

    :)
     
    PERE7819, Apr 15, 2020
    #1
  2. HappyWaffl33 Win User

    Why can't I use my purchased DLC content any longer?

  3. BarrelBurrito01 Win User

    Why can't I use my purchased DLC content any longer?

    I guess since online servers for the game were shut down years ago the dlc is no longer supported. Did you ever uninstall the game or has it always been on your hard drive? If the dlc has been installed to the hard drive since the season pass came it
    out then it should still work even if the game itself gets removed from the microsoft store.
  4. PERE7819 Win User

    Why can't I use my purchased DLC content any longer?

    Thanks. Unfortunately, been through all of this. No one seems to be able to help or understand.

    I have proof of purchase for the DLC but they stop at that.
  5. PERE7819 Win User

    Why can't I use my purchased DLC content any longer?

    Had to uninstall the game to make space. Now i have extra space so i installed to play and keep but no DLC. MS and 2K keep blaming each other but not offering any help. Have the later versions and those are fine. Doesnt seem right.
  6. Juxtapose13 Win User

    Question about download content

    [quote user="xArmageddon7x"]

    I understand that I can't redownload any of it if I delete it, but I want to know if it's okay by the rules to still use the content I purchased on that banned account. I don't plan on deleting most of it, as I don't really want to re-buy all the stuff I
    bought, as well as loose the exclusive pre-order DLC for a few of my games.

    I'm pretty sure it's okay by the rules, but I just wanted to double check.

    [/quote]

    All of your DLC is tied to two things 1) The account it is purchased with and 2) the console it is bought on.

    If you are playing on the same console it was purchased on, any account can use it regardless if your purchase account was banned or not. If you move to a different console, the content will no longer be able to be used by other accounts.
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Why can't I use my purchased DLC content any longer?

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