Why cant I use my Microsoft Store balance?

Discus and support Why cant I use my Microsoft Store balance? in XBoX Sales and Promo to solve the problem; Nevermind, fixed myself up a healthy dose. aead9440-2467-4b8c-945c-6b810ca7648a Discussion in 'XBoX Sales and Promo' started by EiShaiViIbaiNomerata, Dec 21, 2019.

  1. Why cant I use my Microsoft Store balance?


    Nevermind, fixed myself up a healthy dose.

    :)
     
    EiShaiViIbaiNomerata, Dec 21, 2019
    #1
  2. XBF Brad A Win User

    Why cant I use my Microsoft Store balance?

    Hi Fellow gamer,

    As the question has been answered, I will go ahead and lock this thread as to prevent repetitive answers. Feel free to come back anytime if you have a question or issue.

    Thanks,

    Brad
  3. T1C3 SODMG Win User

    Why cant I use my Microsoft Store balance?

    If you brought the ultimate, i'd just keep an eye out for the email address tied to your xbox account. I know that my account that's tied to xbox is not the one I use everyday, so I may miss a notification here and there. If this is not your case than I
    check your inbox to make sure it's not a smart inbox that placed your email into a special folder like promotions or maybe marked it as junk. Just a thought.

    Hope it helps in any fashion, I found mine in a mailbox I had rules for named "X box" (rules help organize your mail too )
  4. StuartATrueRed Win User

    Why cant I use my Microsoft Store balance?

    There is no workaround. the $46 dollars was purchased for a different region, so your account has to be the same as the region the $'s were bought in. Having a UK account means you need to use £'s instead.
  5. AngelObullets Win User

    Can’t buy backwards compatible game using account balance

    Hi there

    This is due to the Microsoft balance (Microsoft store and Xbox one) and Xbox balance (which was used for 360 store) are 2 different systems in place that is why you cannot use Microsoft account balance to purchase the game. But if you had a gift card and
    redeemed it on the Xbox 360 console you would be allowed to use it on the 360 store.
  6. Darhyl Amizola Win User

    why cant i use microsoft account balance?

    Hi Alex! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Microsoft credits.

    Kindly try to purchase on the Microsoft Xbox Store web browser online to see if it works.

    If it still doesn't work, I highly recommend you reach out to Microsoft Xbox Support for further assistance as they have the tools and resources to properly investigate this and possibly purchase using your Microsoft balance on your behalf:

    https://support.xbox.com/en-US/contact-us/

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
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Why cant I use my Microsoft Store balance?

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