why cant i use my account balance

Discus and support why cant i use my account balance in XBoX Accessibility to solve the problem; Ok I have $5.07 in my Microsoft account and i went to a app to use the balance like I had in the past. but when it came down to using my balance it... Discussion in 'XBoX Accessibility' started by Darkjames6, Oct 17, 2023.

  1. Darkjames6
    Darkjames6 Guest

    why cant i use my account balance


    Ok I have $5.07 in my Microsoft account and i went to a app to use the balance like I had in the past. but when it came down to using my balance it didn't show me an option to use it and i had just used my Points to buy myself a $5 credit for my account.

    i really don't know what topic this would be for

    :)
     
    Darkjames6, Oct 17, 2023
    #1
  2. Daniel Gill_354 Win User

    why cant i use my account balance

    Hi Darkjames6! I hope you are well, delighted to be able to offer you my help!

    This may mean that the Microsoft balance you redeemed is for a different region. Can you log in to https://account.microsoft.com/billing/payments and make sure it is the correct currency?

    Also, try using Microsoft Balance through the Microsoft Store Browser.

    Best regards,
    Daniel.
  3. Smwutches Win User

    I cant use my account balance

    Currency can only be used in the region it was created for.
  4. Darhyl Amizola Win User

    why cant i use microsoft account balance?

    Hi Alex! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Microsoft credits.

    Kindly try to purchase on the Microsoft Xbox Store web browser online to see if it works.

    If it still doesn't work, I highly recommend you reach out to Microsoft Xbox Support for further assistance as they have the tools and resources to properly investigate this and possibly purchase using your Microsoft balance on your behalf:

    https://support.xbox.com/en-US/contact-us/

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  5. Ciochina Gabriel Win User

    Your purchase cannot be completed at this time. Please try again.

    more info:

    Free

    Current balance 200 Microsoft Points

    Price Free

    New balance 200

    let me know why i cant buy this with my gold account ASAP
  6. Lucas Lauer Win User

    I cant use my microsoft balance account.

    Please do and let me know how it goes. I hope this works for you!
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why cant i use my account balance

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