Why can't I use Minecraft?

Spencer Ledger · Jun 25, 2023

Hello,

I encountered an issue while attempting to play Minecraft earlier today. The problem arises when I click on the "Microsoft Account" option, as the game becomes stuck on a particular animation. Here is a screenshot of the situation: [link to screenshot: https://prnt.sc/dSgs_6CYyE32] (I couldn't upload it here for some reason)

However, when I choose the "Mojang Login" option or press "Create a Microsoft account", the launcher opens the relevant pages. I have made sure that my Minecraft is up-to-date, and I attempted to resolve the issue by repairing the app in Settings and restoring it as well, but unfortunately, these attempts did not yield any positive results. In addition, I tried uninstalling and reinstalling Minecraft, but that also did not resolve the problem. I even attempted to fix the issue by restarting my PC, but to no avail.

I would greatly appreciate any assistance or suggestions you can provide.

Thank you,

Spencer

:)

Darhyl Mayte Amizola

Hey Spencer!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

Kindly try to perform the following troubleshooting steps:

Make sure to update your Windows, Device Drivers, Minecraft, Xbox, and gaming services app:

Windows:

Press the Start button on the taskbar, type settings, and then select Settings.

On Windows 10, select Update & Security. On Windows 11, select Windows Update.

On the Windows Update page, select Check for updates to see if any updates are available for your device.

Once the updates have downloaded, select Install now to start the installation.

Following installation, we recommend that you restart your device so that the latest updates can take effect.

Device Drivers:

For the best game performance, make sure your system’s video card drivers (or display adapter drivers) are up to date. Drivers are available on the support website for your computer manufacturer, or if your computer system is custom built, on the video card manufacturer’s support website. Updating video card drivers can resolve game crashes, improve frame rates, and improve overall game performance.

Minecraft:

Open the Xbox app for Windows.

In My Library, select the game title.

Select the More options (…) button and choose Manage.

Select Files and then Check for updates.

Xbox and gaming services:

Press the Start button on the taskbar, type store, and open the Microsoft Store app.

Select Library.

Under Updates & downloads, check if there are any updates available for the Xbox app or Gaming Services app. If an update is available, select Update.

Reference link: https://support.xbox.com/en-US/help/games-apps/...

GazaCortero

Why i can't play using my Microsoft account on my minecraft pocket edition

Rodrigo Oliver

Hi Over_0w0, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Thank you for your suggestion.

Please, report it on the Xbox Insiders Reddit Forums.

https://www.reddit.com/r/xboxinsiders/comments/1b43y6i/xbox_requests_week_of_march_1st_2024/

It's the fastest way to have your request heard.

I hope this helps.

*Note: This is a non-Microsoft website.

The page appears to be providing accurate, safe information.

Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

Thoroughly research any product advertised on the site before you decide to download and install it.

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