Why can't I use a Microsoft account balance to purchase an xbox game?

I disabled ask to buy in Xbox Family and worked fine. Remeber to turn on again after the purchase 😉

Hello!

I'm a Independent Advisor. I will be glad to help you.

Try to make your purchase with your account balance through the online store.

Log in to this link with the account from which you want to make the purchase:

https://www.microsoft.com

Click on the magnifying glass icon at the top.

Type the name of the game you want to buy and enter it, from that game page try your purchase.

Best Regards.

Hi Janet,

I have the same question. I signed into my son's account. He has $60 worth of GCs loaded as credit into his microsoft account. When he signs in and attempts to purchase a game for $49.99 it only offers the options of Pay Pal or credit card. When the approval is sent to my account, it askes how I would like to pay for the game; Pay Pal or Credit Card.

How do I use the credits in my son's account to purchase the game?

Hi there

This is due to the Microsoft balance (Microsoft store and Xbox one) and Xbox balance (which was used for 360 store) are 2 different systems in place that is why you cannot use Microsoft account balance to purchase the game. But if you had a gift card and
redeemed it on the Xbox 360 console you would be allowed to use it on the 360 store.

Web translation:

balance in account

Why can not I pay for purchases with the balance in my Microsoft account?

Response:

Hi there,

not everything can be purchae via account balance. Some items can only be purchased via a payment option like a credit card and can't be purchase via the balance on your account.

For example when purchasing Xbox 360 content via xbox.com, Xbox APp or Xbox One console this can only be purchase via payment option.