Why can't I start a warranty request to repair a bumper on an elite series 2 controller?

lmgtfy:

https://www.pcgamer.com/how-to-fix-xbox-elite-series-2-bumper/
"The notorious Xbox Elite controller bumpers can and do fail..."

https://www.theverge.com/2020/10/15...-controller-series-2-hardware-issues-warranty

"...The Verge has received reports of the face buttons getting stuck, or the Elite 2 not registering button presses."

here we go

https://answers.microsoft.com/en-us/xbox/forum/all/elite-series-2-bumper-repair/387f68c4-16f7-432a-9518-1c1ae04d3a3f

I tried to fill out repair order, but, as mentioned above, those are the only options i got.

Bumper IS a known issue, as you can see.

Btw., it doenst matter what caused 2 years warranty, it is in place and i'm in the right to use it.

There have been many issues with the Original Xbox Elite Controller Series 2. Peeling grips, sticky "A" button, and faulty bumper buttons were among the common issues at launch. Microsoft appears to have fixed the issues with the Series 2.

If your controller is under warranty, then repairs are free. If your controller is out of warranty, then you'll be charged a repair fee.

Check your warranty status here: https://account.microsoft.com/devices/select-device-for-repair

I got the same problem. Why this procedure on the site ( https://support.xbox.com/help/hardware-network/controller/controller-warranty ) still not working for us? Nothing happens when the request button is clicked.

You'll need to request a call back or chat with support at http;//support.xbox.com/contact-us and they can help set it up for you. If you're not seeing those options, change
your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually gives those options.

To my understanding, the Elite Series 2 controller has a 1 year warranty. If you are experiencing issues within the warranty period, you can request a repair/replacement service.

To get started, sign in at Device services,
select Register new device, and then follow the instructions.

After you've registered, you'll see the warranty status for your device. If it's within warranty, repairs are free. If your device is out of warranty, you'll be charged a repair fee.