Why can't I speak to an employee of Microsoft?

I purchased the ESO Plus membership and a month ago cancelled it only to find that it apparently reactivated itself and now my account is overdrawn. Anyone else find absolutely no way to contact a genuine employee of Microsoft? How are we supposed to have
faith that this company cares about the people that purchase their products by the millions if we can't get in contact with them?

:)

 

Why can't I speak to an actual person????

that's the point if they gave you the private information on what he said he can trace it back to the person. And that is the violation of the privacy of the network that's the point you aren't getting

You can't trace who reported you as it's protected legality and rightfully so

Retaliation. Isn't allowed it's real simple tell your son keep it clean it's not rocket science

Most online servicea will not allow you to dispute or talk to any enforcement agent

Suspensions are only one way on most services

You only get the type of suspension on all online services only xbox allows for reinvestigation but by server logs not private information

 

Why can't I speak to an actual person????

Xbox live enforcement is a complete joke! I get an email every time my kid farts while playing but not for an account suspension? Why can't I find out what was said or done? Why was I not notified? Why am I not able to speak to someone? I filed for review
to find out what exactly was said and got a generic response. I'm not trying to dispute the suspension but why, as the parent of a 10 year old, am I not able to find out what was said? There's no issue speaking to someone regarding payments though, is there!

 

Hey BaalynSquared,

We have a phone support team you can get in contact with for billing support. You can reach out to them through our
Contact Us page. Hope the issue gets sorted soon!