Why can't I sign into Xbox cloud gaming on my Samsung TV

dave odumodu · Apr 22, 2023

Every time that I try to sign in by putting in the code or scanning the QR code it just loads for a while and then takes me back to the sign-in page with a new code every time. I have attempted this over 7 times even tried deleting the app, changing my password, and resetting the internet but nothing seems to work.

What do I do?

:)

Onyx Is Here

Hello Dave, sorry to hear you're having trouble with your sign in.

I presume that you can log in to other sites on your PC with that account with no issues? Please double check this link first https://support.xbox.com/en-US/help/account-pro... to see if anything helps there but if that doesn't work then I'd recommend contacting a Microsoft Advocate if you believe it's an account related problem.

To contact an Advocate go to https://support.xbox.com/contact-us and start a chat. When you get to a fellow gamer ask to be escalated to an Advocate for more help.

Dericka

Please let me know if it works. Thanks!

Rostom L

Thanks for this information. Please try to check for your TV firmware updates. If there's no available updates, try to factory reset your TV to its default settings.

Paul Wisdom

I just want to add this to the list of problems and solutions in case someone else runs into it.

The link www.xbox.com/tvsetup was not activating the account on my TV, and it was redirecting me to my xbox account page. For some reason using github to sign in with my microsoft account was the culprit. Once I used the microsoft authenticator to log in it correctly activated my account on the TV.

Doitcoward

Hey there this is probably a little bit late, but this just happened to me and I figured out how to fix it. I had to close the Xbox cloud app and then from the main Gaming page I opened the Xbox app and it was signed in. Started up Starfield like normal.

Why can't I sign into Xbox cloud gaming on my Samsung TV