Why can’t I sign into my Xbox account or add a new account

Hi, my name is Julian and I'm an Xbox gamer just like you. Let's try to solve your issue together.

It sounds like you're running into a system error when trying to sign in or add an account on your Xbox. This is often related to a system cache issue or a network problem.

Please try these steps:

1) Power cycle your Xbox. Hold the power button for 10 seconds to fully shut down, then unplug for 30 seconds before restarting.

2) Check Xbox Live status. Sometimes it's a service issue

https://support.xbox.com/en-US/xbox-live-status

3) Clear system cache. Go to Settings > Devices & connections > Blu-ray > Persistent storage, then select Clear persistent storage.

4) Add account again. After restarting, try adding the account again.

Please let me know if it worked or not and I would be happy to assist you further. Thank you!

Hello,

I’m able to sign into Xbox Enforcement on any other Xbox account except my main account that’s permanently suspended. I can’t sign into my main account on Xbox because it says I’m permanently suspended and I can’t even find out why.

Try to make a hard reset by holding down the power button until the system shuts down.

Then unplug the power cable from the outlet for 30 seconds and plug it back in and power on the console that might help.

Make sure your internet is working properly, and check if the problem is with xbox live.

Next time, copy the error code or message displayed.

Hi!

Hope this helps

https://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one