Why Can't I Sign In To XBox.com?

EternityExtreme · Feb 17, 2023

Hello, I am trying to turn off a setting in the XBOX privacy settings, and I have to sign in to be able to. My issue is that whenever I click on "Sign In" on the XBOX website I am redirected to this page.

People have said this may be because I am on a child account, and I have definitely seen that I should ask my parent/guardian connected to the account to sort it out for me, however the issue is my parents aren't connected to my account. I am in no family group, none of my family members are connected to this account and I haven't seen anyone experience this same issue. I am on a child account but I don't recall ever getting prompted to make a parent connect to my account.

If anyone knows a fix to this issue, it would be greatly appreciated!

:)

Janet_C

Hello!

I'm a Independent Advisor. I will be glad to help you.

Check if this happens to you on any Microsoft login page, for example to see your basic profile information at this link

https://account.microsoft.com/

Or to log in to your Xbox profile at this link

https://account.xbox.com/Profile

If it happens on these pages, try clearing the cache and cookies of the browser you are using and try again, also check if it happens connected to another network, for example connected to a mobile hotspot.

Best Regards.

Rostom L

Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here.

The reason why you're not able to access your account privacy options online because the system may be recognizing that you're using a child account.

If you're still minor, please ask assistance from your parents. They need to setup a Microsoft family then add your account there as a member. Once added successfully, your parent's account can access your privacy options using their own account on this link https://account.xbox.com/Settings to change your privacy settings.

Learn more about Microsoft Family here https://support.microsoft.com/en-us/account-bil...

Law Ram

My friend can't sign on to xbl or xbox.com

Anyone know why?

XBF Felixx P

Hello H SIV!

Thanks for reaching out to Xbox forums support. I'm sorry to hear about all the issues that you're running into trying to purchase Xbox Game Pass Ultimate.

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your billing account, see what might be causing that issue and get it all set up for you.

As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

I hope this helps a bit more.

Felix

Xbox forums support

Vinny #1

Try doing it directly from the Microsoft Store app on your Windows 10.

Why Can't I Sign In To XBox.com?