Why can’t I sign in on my Xbox?

Hello,

I’m able to sign into Xbox Enforcement on any other Xbox account except my main account that’s permanently suspended. I can’t sign into my main account on Xbox because it says I’m permanently suspended and I can’t even find out why.

I’ve tried going to the enforcement page but can’t sign in to see why I was banned. Also has all my money I paid for digital downloads been stolen? Because if I can’t sign in then I can’t use the content that I paid for. In my book that’s theft no matter
how you split it.

Don’t need to sign in anymore but still can’t play Reach without having to go to the xbox store. Why? It’s on my MCC disc.

Hi,

For first try to log in to the Xbox site (Xbox.com)

If it still doesn't work you should check if your profile hasn't been
banned or deleted at the site:

https://enforcement.xbox.com/en-US

If it still doesn't seem to work try to login at microsoft.com and see if there are problems whit your account.

Happy Holidays!!!

Hello! My name is Ben a fellow member here in the community, not a Microsoft employee. Hope you are doing well!

Can you tell us what is happening or any error messages when you are trying to sign in your account on your Xbox series X?

Also, you can try these steps if you are still on the process of setting up your console https://support.xbox.com/en-US/help/hardware-ne...

Looking forward to hearing back from you so we can try to assist further.

Kind regards,

Ben