Why can't I sign in? I can sign in fine on the Microsoft website but on this page, after...

Hi Kyle,

This issue started happening yesterday, after installing the update. I can sign on to the Microsoft website just fine, but I appear to have issues when signing into the Xbox website. It logs me in but the "sign in" button persists, and my account data can't be accessed.

I can sign in just fine to both websites. Its the suspension history page i cannot access not the websites

When I try to sign in, the sign in button turns to text instead of a button but the My Xbox drop-down menu appears. Then when I click on any option on the My Xbox menu it redirects me to https://support.microsoft.com/en-us...ge-childs-xbox-privacy-online-safety-settings.
I try to do what it says but I can't open the xbox settings as it redirects me back to the same page. Also, i'm not even in a family group or whatever it's called. And i can sign in fine on the microsoft website.

You're trying to login onto the website correct? Or xbox itself? If it's the website, maybe try a different browser?

Hi Cai, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you enabled the 2FA (2 factor authentication) on your account?

If you haven't, please do so.

Enter this link: https://account.live.com/proofs/Manage/additional

Click on Turn On under the Two-step verification.

For more information: https://support.microsoft.com/accou...-account-c7910146-672f-01e9-50a0-93b4585e7eb4

Hello meghanalv,

Thank you for posting on the Xbox forums. We understand that you are unable to sign in to your Microsoft account through Minecraft for PlayStation 4. Are you able to sign in to your Microsoft account through the
Xbox website and
Microsoft website? Does an error message appear when you attempt to sign in to the websites? After you sign in to your Microsoft account through the Xbox website; we suggest trying
to sign in on Minecraft again. If you are able to sign in to the websites without experiencing any issues, we suggest reaching out to

Mojang Support and PlayStation Support for more assistance. We hope this information helps!

I can't sign into Microsoft with PS4 on Minecraft. I can on everything else.