Why can't I send messages on my Xbox but I can send them from my phone if I log on??

Hi Jk K,

I'm Tim, an Independent Consultant here and an Xbox user like you. I don't work for Microsoft and do not have access to any of your data on their system.

If you are experiencing issues with the Xbox app or on your Xbox console where you can't see your messages and can't send messages, the problem could be due to various reasons. Here are some steps to help you troubleshoot the issue below:-

1. **Check Xbox Live Status**: First, make sure that Xbox Live services are not experiencing any outages or disruptions. You can check the Xbox Live status using the link below:-

https://support.xbox.com/xbox-live-status

2. **Restart the App or Console**: Close the Xbox app on your device or restart your Xbox console to see if the issue is temporary. Sometimes, a simple restart can resolve minor glitches.

3. **Check Network Connection**: Ensure that your device or console has a stable internet connection. Poor or intermittent internet connectivity can cause issues with message retrieval and sending.

4. **Update the App or Console**: Check for any available updates for the Xbox app or your Xbox console. Keeping the software up to date can resolve known bugs and issues.

5. **Check Account Status**: Verify that your Xbox Live account is in good standing. If there are any issues with your account, it might affect messaging capabilities.

6. **Check Parental Controls**: If the account is a child account or has parental controls enabled, review the communication settings to ensure messages are allowed.

7. **Clear Cache**: If you are using the Xbox app, try clearing the app's cache and data to see if it resolves the problem.

8. **Test on a Different Device**: If possible, try accessing your messages on a different device or through the Xbox website to see if the issue is specific to one platform.

I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further or If you find it helpful, you can mark this comment as the answer.

Kind regards

Tim

Adding the guide link as a reference (once completed the phone code procedure a restart is required):

https://support.xbox.com/en-US/xbox-one/xbox-live/cant-send-messages

Good night. Try to restarted the console and try again. Its resolve many of the situations.

Hiya XxImBackxX,

Thank you for letting us know that the issue has been fixed.
(Since you have marked a response as answered) We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

Happy Gaming

Hi, thanks for your reply. I restarted & signed back in. Still not working. I also went online & had a code sent to my cell phone, which I entered online. Still nothing. Ideas?