Why can't I send messages on my Xbox but I can send them from my phone if I log on??

Discus and support Why can't I send messages on my Xbox but I can send them from my phone if I log on?? in XBoX on Consoles to solve the problem; Why can't I send messages on my Xbox but I can send them from my phone if I log on?? a8d7b983-b6f0-45f4-92f3-114a50e80c2a Discussion in 'XBoX on Consoles' started by FreddyB Slidinn, Dec 8, 2016.

  1. FreddyB Slidinn
    FreddyB Slidinn Guest

    Why can't I send messages on my Xbox but I can send them from my phone if I log on??


    Why can't I send messages on my Xbox but I can send them from my phone if I log on??

    :)
     
    FreddyB Slidinn, Dec 8, 2016
    #1
  2. HASHTAG SoJu
    HASHTAG SoJu Guest
    Unable to send messages to my friend / Grayed out

    Hello everyone,

    As I said in the title of this topic, I can't send messages to my friends... The button "Send message" is grayed out. My friends kept sending messages but when I try to reply them it's impossible because it's grayed out and I can't click on it. I tried to log
    out and log in but it's still doesn't work. It seems that on the Xbox website I can send them messages but not through the console... In another hand, I can send them game invitations and they can join my party and stuff. I check into the privacy stuf and
    it's set to Adult.

    If someone have a solution to this issue, it'll be great from you to help me.

    Regards,
     
    HASHTAG SoJu, Dec 8, 2016
    #2
  3. hedaikesXero
    hedaikesXero Guest
    Unable to send messages on Xbox.com

    For the past couple days I have been unable to send/view ANY of my messages here on xbox.com. I go to my messages and that "Send a New Message" box is there, but it wont let me add a gamertag to send a message to, or type a message. Like I said, none of
    my other messages show up so I can't hit "reply" like I usually do. Can someone please help me? This is annoying as I talk to most of my friends on xbox.com since it's SO MUCH easier just to type a message.

    Oh and I have 2 other accounts, and I can send messages and look at my messages on both of them. On the same computer. I log out and log into one of my 2nd accounts and I can send messages, I log out of that one and log back onto my main account and I can't
    send/see any of my messages... I thought this problem would fix itself within a couple days, but it's ridiculous now.. can someone please help me?

    I also cleared my cookies and tried to log back into that same account and nothing.
     
    hedaikesXero, Dec 8, 2016
    #3
  4. TimB101 Win User

    Why can't I see messages or send them?

    Hi Jk K,

    I'm Tim, an Independent Consultant here and an Xbox user like you. I don't work for Microsoft and do not have access to any of your data on their system.

    If you are experiencing issues with the Xbox app or on your Xbox console where you can't see your messages and can't send messages, the problem could be due to various reasons. Here are some steps to help you troubleshoot the issue below:-

    1. **Check Xbox Live Status**: First, make sure that Xbox Live services are not experiencing any outages or disruptions. You can check the Xbox Live status using the link below:-

    https://support.xbox.com/xbox-live-status

    2. **Restart the App or Console**: Close the Xbox app on your device or restart your Xbox console to see if the issue is temporary. Sometimes, a simple restart can resolve minor glitches.

    3. **Check Network Connection**: Ensure that your device or console has a stable internet connection. Poor or intermittent internet connectivity can cause issues with message retrieval and sending.

    4. **Update the App or Console**: Check for any available updates for the Xbox app or your Xbox console. Keeping the software up to date can resolve known bugs and issues.

    5. **Check Account Status**: Verify that your Xbox Live account is in good standing. If there are any issues with your account, it might affect messaging capabilities.

    6. **Check Parental Controls**: If the account is a child account or has parental controls enabled, review the communication settings to ensure messages are allowed.

    7. **Clear Cache**: If you are using the Xbox app, try clearing the app's cache and data to see if it resolves the problem.

    8. **Test on a Different Device**: If possible, try accessing your messages on a different device or through the Xbox website to see if the issue is specific to one platform.

    I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further or If you find it helpful, you can mark this comment as the answer.

    Kind regards

    Tim
  5. MRallamagoosa Win User

    I can't send messages on my xbox

  6. white knight ax Win User

    I can't send messages on my xbox

    Good night. Try to restarted the console and try again. Its resolve many of the situations.
  7. XBF Jeremy Z Win User

    I can't send messages on my xbox

    Hiya XxImBackxX,

    Thank you for letting us know that the issue has been fixed.
    (Since you have marked a response as answered) We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

    Happy Gaming
  8. JW020810 Win User

    I can't send messages on my xbox

    Hi, thanks for your reply. I restarted & signed back in. Still not working. I also went online & had a code sent to my cell phone, which I entered online. Still nothing. Ideas?
Thema:

Why can't I send messages on my Xbox but I can send them from my phone if I log on??

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