Why can’t i see my game in my full library that was downloaded on an external hard drive...

Hello Dru P, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are experiencing, to try to help you I need to understand the problem better, so please answer the following: What device are you playing from? Have you only had problems with that particular game on the disc? If it happens to give you an error code or message, please write it in the text.

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

I moved my games from the internal hard drive to the external hard drive to see if my games won't kick me to the dashboard I tried it yesterday with a external hard drive I had never used for my Xbox. My games were never on the external hard drive they
were in the internal hard drive. Also I downloaded trove and it kicks me to the dashboard as well.

Xbox account region does match the region in which the game is available

purchased the EA WRC game digitally, can verify that the license is correctly associated with my Xbox account

does not explain why i can see the game in my library on xbox1 which is not compatible for xbox 1 so therefore i cannot download even to an external drive log in to account on my xbox X and game does not show in library so cannot even download

I changed a few settings on the console which required an immediate restart. My games stored on my hard drive came back. I did a full factory reset and started downloading my games from the cloud. All games on my external hard drive came back and are working normal

I'm currently using a My Passport Ultra 1TB external hard drive. Got it for $70 at Walmart, have over 850 gigs left and I have 12 downloaded full games.