Why can’t I see my add ons on sims 4 when I have purchased them

Hi Georgia! I'm Rostom, an Independent Advisor. I will be glad to help you here.

Have you checked if those add-ons are already installed?

In My games & apps, highlight a game (but don't select it).
Press the Menu button on your controller, and then select Manage game and add-ons.
Select the game in the upper-right corner of the screen.
Choose Manage installation on [drive name]. This displays a list of items, including the base game and any available add-ons or game features.
Note Items listed under “More add-ons” can't be installed. Instead, they are owned items that automatically become accessible when in-game as described below.
Select the tick-box for each item that you want to install (or untick to uninstall).
***Make sure everything is installed.

Please refer to the link here: https://support.xbox.com/en-US/help/games-apps/...

It is not possible to install the Sims 4 add-ons that you purchased on the Xbox One on your PC/mac. You will have to purchase them again using EA Origins marketplace, as that is the only place you can get them for PC/mac.

Hello Paula,

Thank you for posting here on the Xbox forums. We understand that you are unable to play your newly purchased game on Xbox 360. Are you saying that you purchased The Sims 4 in the Microsoft store? When looking at the game description, i see that Sims 4 is
only available on Xbox one, which would be why you cannot play it on 360. I know there was a 360 release for this game, but for some reason the developer no longer has that version up in our store.

You can view the
description of The Sims 4 here.

Hope this helps.

Hi thanks for the message, I'm confused about Microsoft accounts, I purchased flight sim from a thrid party vendor who provided me with a code to enter when I reached the Microsoft store to download the sim, which I did back in March of 2021.

My sign in details for microsoft store ask me to enter my pin which is 4 digits and I do this and then gain access and this is how I purchase my Marketplace add ons from within the sim by using the same 4 digit code.

I have no understanding of xbox accounts or other Microsoft accounts and being signed into the coreect one, two or 3 in order to download the sim.

I downloaded the original flight sim from within the Microsoft store BUT I now note it wants me to use my xbox account, and maybe this is the issue as although I can sign into this account I have no idea if t tallies with anything to do with my microsoft account.

All I know is that I am unable to install the app.

I have spent over £500 in Marketplace of flight simulator and there has never been an issue when it comes to taking my money so why is there now an issue when it comes to re installing the sim?

Surely installing/re-installing a sim should not be this painful?

Regards,

Gary

Sims 4 is the current one i am trying download. when i tried buying it it said i have no devices to use it on and confirmed the purchase anyway and i do not own an Xbox anymore. thats why i was hoping to transfer some games to the MSI. sorry the baby was
in my hand when i originally typed. i know can see my original post made no sense. My apologies