Why can’t I report someone’s message

I’m on the Xbox series s and there’s no report button

Hi T J. My name is Kyle and I'm an independent advisor.

What device are you using? Note that you can't report messages on the mobile app. We recommend reporting from an Xbox console or Windows device where possible.

https://support.xbox.com/help/family-online-safety/enforcement/file-a-complaint

Thanks,
Kyle

I have reported players and when I do it pops up on my Xbox stating that xbox can’t take action on the report I filed. Someone messaged me and told me to F off so I reported it and the same thing xbox can’t take action on the report I filed. As well my calls are recorded with Microsoft of me reporting this problem with Microsoft that when I file legit reports the system is kicking my reports back and saying it can’t take action on my reports. I don’t falsely report people so I don’t know why it’s doing that to me when the system is supposed to be 100 percent. You tell me to report players well how can I when you have a broken system.

Why do I have to pay for a repair when my Xbox is faulty and it’s not down to me and why can’t I speak to someone a person about this and not just messages in different chats

Do realize that providing the bandwidth for voice communications has an associated cost?

Someone has to pay for this and that is part of what your Gold membership pays for.

Ok then, now tell me this if we are paying for that then why you can ban people? They are paying for it and I think is not fair that you pay for something and get banned

(In ps4 you can’t be banned, you can’t report messages and you just have to ignore people)