Why can't I register my Xbox Elite Series 2 Controller?

Discus and support Why can't I register my Xbox Elite Series 2 Controller? in XBoX on Consoles to solve the problem; When I try to register the controller, it tells me to check the serial number and try again. (I've had the controller connected to my Xbox for a week... Discussion in 'XBoX on Consoles' started by Caden Jensen, Sep 20, 2023.

  1. Caden Jensen
    Caden Jensen Guest

    Why can't I register my Xbox Elite Series 2 Controller?


    When I try to register the controller, it tells me to check the serial number and try again. (I've had the controller connected to my Xbox for a week and I've input it correctly several times). The controller already has issues, so I need to be able to register it to be able to put in a service order or get a replacement.

    :)
     
    Caden Jensen, Sep 20, 2023
    #1
  2. mehly Win User

    Elite Series 2 Controller has unresponsive face buttons (ABXY)

    I have exactly the same issue with the new Series 2 controllers. I ordered the Electronic Volt version, but had to refund it because of the mentioned problem. Then I ordered the Xbox Elite Series 2 controller, thinking a 150€ controller sure can't have these problems, but I was wrong.

    So here I am, stuck my old Elite Series 1 controller that still works after several years, but starts to show wear, and I can't upgrade to Series 2 without winning the series-2-build-quality-lottery.
  3. Nkosana23 Win User

    Why can't I register my Xbox Elite Series 2 Controller?

    Hi. My name is Brilliant and I am happy to assist you today.

    My you kindly confirm where you purchased your controller.
  4. Nkosana23 Win User

    Why can't I register my Xbox Elite Series 2 Controller?

    If your serial number is being rejected by the service, I advise that you seek assistance from your retailor (Amazon). They may be able to assist you with repairs or a refund depending on the terms and regulations on your purchase.
  5. AmberC0215 Win User

    Xbox Elite controller 1 back grips (not side grip)

    I had purchased the Xbox Elite Series 2 Controller, sorry I can't be of more help.
  6. Jonathan Marks1 Win User

    My elite controller series 2 can't be registered

    Hello I found this post as I am also having the same issue, I am looking at the serial number on the back of my official Xbox Elite Series 2 controller and trying to enter it when registering a new device. I have a broken joystick and am trying to look up the warranty or initial repairs but I am getting a "We couldn't verify the serial number. Check the serial number and try again." error message but I am definitely entering the serial number in correctly. So confused on what to do and still need help with repairs on my controller.
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Why can't I register my Xbox Elite Series 2 Controller?

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