Why cant I redeem my Xbox product key?

Hi Liam! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with redeeming your Xbox codes.

Based on the error message you provided, it is possible that your Xbox product key is an Xbox subscription trial.

This means that If you were previously or currently subscribed to Xbox Game Pass subscriptions, you will not be able to redeem the subscription trial code as this is for new game pass subscribers only.

It's also possible that you are not eligible for the specific region. Your Xbox account region must match the Xbox codes region in order to redeem it successfully.

I highly recommend you reach out to Microsoft Xbox Support for further assistance as they have the tools and resources to properly investigate this:

https://support.xbox.com/en-US/contact-us/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

how do i redeem my product key

how do i redeem my product key

GTA IV sign-in on xbox for windows live doesn't recognize my product key,, so I entered it on the xbox.com redeem code page where it was recognized The game is still asking for my product key and not accepting it saying it's invalid, so I cannot proceed
to game.

Hello there,

You should contact Xbox support.

If you have another account that redeemed the product key, that account will be able to access the forums.

If you want to access it you should have redeemed the product key.

Good luck!