Why can't I redeem my points

Hey there, mike Mike8

Welcome to the Microsoft Community.

When you try and redeem your points, are you getting any error messages showing?

Thanks,

Nathan

Amen.

Whoever is in charge of this [Mod Removed] Can't change the location that I signed up with? Why? Can't redeem a Microsoft point card in a different country? WHY? NOW THIS? I WANT TO DOWNLOAD MY SCRATCHED GAME, BUT NO, BECAUSE I CAN'T SWITCH
TO MY [Mod Removed] MEMORY UNIT.

Hi Michael! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with redeeming on Microsoft Rewards.

Kindly try to perform the following workarounds to fix the phone number issue according to Independent Advisor Adeyemi Olayemi Samuel: https://answers.microsoft.com/en-us...an-alias/904a08da-bafa-48a0-8c74-57df877e1787

"> Sign into your Microsoft account at account.microsoft.com
> Click on "Your info" at the top of the page, then select "Manage how you sign into Microsoft" from the left-hand menu.
> Click on "Add email or phone number" and select "Add a phone number".
> Enter your phone number and follow the prompts to verify it.

If you're still having trouble adding the phone number as an alias, it could be due to the phone number you're trying to add is already associated with another Microsoft account.

I have also experienced the same issue before. In this case, you'll need to use a different/new phone number from your own number that has not been associated to any Microsoft account yet.

If you continue to have trouble adding a phone number as an alias, you may want to contact Microsoft support for further assistance:

https://support.microsoft.com/en-us/contactus "

Also, avoid VoIP phone numbers: If you were using a VoIP (Voice over Internet Protocol) phone number previously, consider switching to a traditional mobile or landline number. Sometimes, VoIP numbers may not be recognized or accepted during the verification process.

Choose the call option: During the verification process, you have the choice between receiving a text message or a phone call for the verification code. If the text message option is not working, select the call option and enter your home phone number.

Thank you for your kindness and understanding! Please let me know if you require further assistance.

Best regards,
Darhyl

why can't i redeem my xbox live code?

I'm having the same issue here, exchanged my points today but can't redeem the code due to being "Free trial". Why does we have to "pay" 12.000 points for a free trial? I really hope Microsoft fix this since my GPU ends today.